Taisha Ruiz
The Bronx,NY
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Assistant Manager
AT&T Mobility
12.2012 - Current
- Led team in executing sales strategies to enhance customer engagement and satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed performance metrics to identify areas for operational improvement and implement solutions.
- Managed inventory systems ensuring accuracy and availability of products for customer needs.
- Oversaw daily operations, maintaining high standards of customer service and operational excellence.
- Mentored junior staff, fostering professional growth and enhancing team productivity through guidance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Managed approximately 50 cold calls per day.
Sales Associate
T-Mobile
03.2009 - 05.2012
- Increased customer satisfaction through effective product knowledge and personalized service.
- Assisted in training new associates on sales techniques and customer engagement strategies.
- Streamlined inventory management by implementing efficient stock organization practices.
- Enhanced sales floor operations through proactive merchandising and promotional displays.
- Collaborated with team members to achieve store-wide sales goals and objectives consistently.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Skills
- Sales strategy execution
- Customer relationship management
- Training program development
- Performance data analysis
- Operational excellence
- Team member development
- Customer satisfaction improvement
- Merchandising strategies
- Marketing strategy development
- Effective team leadership
- Effective time management
- Sales strategy development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
AT&T Mobility
12.2012 - Current
Sales Associate
T-Mobile
03.2009 - 05.2012