Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taisha Sanchez

Milwaukee,US

Summary

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to learning, growing, and succeeding in all aspects. Effective communication and relationship-building skills.

Overview

9
9
years of professional experience

Work History

CSR

Berrada Properties
12.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

Caregiver/Med Passer

Ameira Orchids
08.2023 - 12.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.

CSR manager

U-Haul Moving & Storage of Allentown
04.2023 - 06.2023
  • In charge of scheduling customers for equipment based on availability
  • Returning phones calls to customers based on online inquiries
  • Checking in and out equipments
  • Attention to detail
  • Team work
  • Problem solving
  • Acknowledging availability on equipments such as moving trucks or storage units
  • Was in charge of the organization's office operations, which included processing documentation, obtaining insurance verification, and obtaining authorization for services.

PCA

Bethlehem Manor
11.2021 - 01.2023
  • Assisting residents with daily needs and Personal care such as bathing, showering, feeding, changing
  • Medications, activities, appointments.
  • Improved patient comfort by providing compassionate and attentive care.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.

Outbound Caller

Meta bank
10.2022 - 12.2022
  • Explained product prices and packages to customers, as well as answering their questions and addressing their concerns
  • Created new accounts in the system and entered personal, demographic, and payment information
  • Had an excellent attendance record and was always on time for work
  • Provided details on available products and services, as well as membership information and purchase benefits
  • Gave scripted sales calls to customers who were reached using both manual and automatic dialing systems.

Packer

Lulus
10.2019 - 04.2020
  • Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment
  • Wrapped and boxed clothing items quickly and correctly, maintaining uniformity to meet fulfillment targets
  • Examined orders for labeling, packaging, and contents
  • Double-checked packing slips and other paperwork to ensure that items requested by clients were properly packaged
  • Scanned packages and boxes before heading to the loading dock to prepare for shipment.

Front Desk Administrator

Sacred Heart Senior Living
10.2015 - 02.2017
  • Greeted visitors and directed them to the appropriate areas; I also answered phone calls quickly and efficiently
  • Communicated with customers via phone and email to direct them to specific employees, answer general questions, and provide excellent customer service by resolving issues
  • Incoming visitors were greeted warmly, and I provided directions and answered questions
  • Increased customer satisfaction by resolving issues in a timely manner.

Education

High School -

William Allen High School
Allentown, PA
09.2016

Skills

  • Time management
  • Customer service
  • Organization
  • Hospitality
  • Call center experience
  • Professional telephone demeanor
  • Documentation
  • Data Entry
  • Payment Processing
  • Appointment Scheduling
  • Account Management
  • Document Control

Languages

Spanish
Professional Working

Timeline

CSR

Berrada Properties
12.2023 - Current

Caregiver/Med Passer

Ameira Orchids
08.2023 - 12.2023

CSR manager

U-Haul Moving & Storage of Allentown
04.2023 - 06.2023

Outbound Caller

Meta bank
10.2022 - 12.2022

PCA

Bethlehem Manor
11.2021 - 01.2023

Packer

Lulus
10.2019 - 04.2020

Front Desk Administrator

Sacred Heart Senior Living
10.2015 - 02.2017

High School -

William Allen High School

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Taisha Sanchez