TAISHA TOWNSEND
Fort Walton BCH
Summary
Dedicated healthcare administration professional with extensive experience in patient registration, appointment scheduling, insurance verification, and point-of-service collections within fast-paced clinical environments. Proven ability to accurately capture demographic and financial data, effectively manage front-end patient access workflows, and uphold HIPAA compliance while safeguarding Protected Health Information (PHI). Expertise in EMR/EHR systems, benefit verification, and completing Medicare Secondary Payer (MSP) questionnaires enhances operational efficiency. Recognized for delivering exceptional customer service, interpreting physician orders with precision, and fostering positive patient relations.
Overview
13
13
years of professional experience
Work History
Patient Access Registar
UF Health Hospital
07.2025 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verifications, facilitating timely patient access and reducing claim denials.
- Trained new staff on registration protocols and software systems, enhancing team efficiency and service quality.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Human Resources Assistant
Eglin AFB (Defense Enrollment Eligibility Reporting System)
06.2023 - 10.2025
- Manages enrollment and updates for military personnel/dependents in DEERS, ensuring data accuracy and compliance.
- Verifies identification and processes documentation (CAC issuance) per DoD regulations.
- Conducts eligibility verification for benefits (TRICARE, dental), ensuring adherence to guidelines.
- Maintains strict confidentiality and safeguards sensitive personal information according to privacy regulations.
- Communicates effectively with diverse populations regarding enrollment procedures and benefits.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Office Operations
Ascension Medical Group OB/GYN
01.2022 - 05.2023
- Managed front-desk operations, including comprehensive patient registration, appointment scheduling, and patient flow coordination to ensure timely service.
- Gathered and verified complete and accurate patient demographic and financial information, obtaining written consent and copies of insurance/ID cards.
- Performed insurance verification for various plans, identified co-pays and deductibles, and assisted with pre-authorization inquiries.
- Executed point-of-service collections for co-pays, deductibles, and outstanding balances; processed payments accurately.
- Maintained accurate and confidential electronic patient records (EHR/EMR) in strict compliance with HIPAA regulations, managing Protected Health Information (PHI).
- Managed multi-line phone system, addressed patient inquiries, resolved issues, and handled patient referrals and communications efficiently.
- Interpreted and processed physician orders to facilitate scheduling and patient care coordination.
Telemetry Monitor Technician
Multiple Facilities
03.2013 - 01.2022
- Monitored and interpreted cardiac rhythms/vital signs via telemetry, promptly reporting critical changes to clinical staff.
- Maintained clear communication with nursing staff and physicians regarding patient status.
- Ensured confidentiality and security of patient data in compliance with HIPAA.
- Provided support during emergency situations, demonstrating composure in a fast-paced clinical environment.
- Collaborated with nursing staff to interpret telemetry data, enhancing patient care strategies.
- Trained new technicians on telemetry systems and best practices for monitoring procedures.
- Conducted regular equipment checks and maintenance to ensure optimal performance of telemetry systems.
- Analyzed telemetry readings to identify trends and provide actionable insights for clinical teams.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
Education
Bachelor of Arts - Healthcare Administration
The University of Arizona Global Campus
San Diego, CA05.2022
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MPJ Academy of Excellence
Houston, TXSkills
- Insurance eligibility verification
- Conflict resolution
- Proficient in medical terminology
- Appointment scheduling
- Eligibility determination
- Information collection
- Proficient in EMR systems
- Strong customer service
- Analytical problem-solving
- Accurate data entry
- Registration and admissions
- Collaborative teamwork
- Meticulous attention to detail
Timeline
Patient Access Registar
UF Health Hospital
07.2025 - Current
Human Resources Assistant
Eglin AFB (Defense Enrollment Eligibility Reporting System)
06.2023 - 10.2025
Assistant Office Operations
Ascension Medical Group OB/GYN
01.2022 - 05.2023
Telemetry Monitor Technician
Multiple Facilities
03.2013 - 01.2022
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MPJ Academy of Excellence
Bachelor of Arts - Healthcare Administration
The University of Arizona Global Campus