TAISHA L. COOPER
Knightdale,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-rounded and dynamic education administrator with expertise in curriculum planning and development. Offers student-focused, dynamic communication skills. Experience leading school administration and driving test scores through proven education methods.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Operations Manager
Walmart
Rock Hill, NC
07.2022 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
Behavioral Technician
Holly Hill Hospital
Raleigh, NC
09.2007 - 07.2022
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
GM Coach/Operations Manager
Walmart
Durham, NC
01.2022 - 07.2022
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach)
- Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions
- Communicating business objectives to teams effectively.
Discipline Coordinator/VP
Healthy Start Academy
Durham, NC
09.2021 - 01.2022
- Responsible for hiring, scheduling, performance management, and direct people supervision.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Counseled students about rules and policies during school assemblies.
- Administered standardized tests to evaluate student performance and progress.
- Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures and cost-saving initiatives.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Communicated with parents to encourage active parental participation in education.
Site Director
Torchlight Academy
Raleigh, NC
03.2017 - 09.2021
- Program development and management, carrying forth prudent fiscal management, participation in staff development, and offsite collaborations
- Responsible for budgeting, assets, liabilities, revenues, and operating operating expenses, in addition to supervisory functions such as, hiring, scheduling, performance management and direct people supervision.
- Administered standardized tests to evaluate student performance and progress.
- Counseled students about rules and policies during school assemblies.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Oversaw school expenditure for students to receive maximum educational benefits.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
Educator
Wake County Public School System
Raleigh, NC
08.2012 - 03.2017
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Differentiated instruction to meet needs of diverse learners.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
Correctional Officer
Central Prison
Raleigh, NC
09.2007 - 11.2010
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
Imaging Specialist
Wachovia-Mortgage
Raleigh, NC
04.2007 - 09.2007
- Transmitted documents, organized revisions and tracked changes.
- Completed transmittal logs and stored in files for specified durations.
- Completed, configured and revised engineering change orders.
- Worked with internal staff to process documents and sent for closing.
Leasing Consultant
CWS-Marquis at Crossroads
Raleigh, NC
04.2006 - 04.2007
- Verified tenant incomes and other information before accepting lease applications.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Held 95% approval rating and maintained customer loyalty with top-notch service.
- Decreased tenant turn over rate.
Education
Master of Science - Psychology
Capella University
Minneapolis, MN05.2025
Associate of Applied Science - Technology
Miller-Motte Technical College
2013
Associate of Science - Psychology
University of Phoenix
Tempe, AZ2012
Diploma -
Pinecrest High School
Southern Pines, NC2003
Skills
- Cost reduction strategies
- Project development and life cycle
- Work flow planning
- Management information systems
- Common Core learning standards
- Policy development and enforcement
- Group facilitation and presentations
- Relationship building and networking
- Discipline management
- Community engagement
- Human resources
- Staff Development
- Team Building
- Training and mentoring
- Budget creation
- Policy and procedure development
- Complaint resolution
- Sales expertise
Certification
First Aide/CPR, Blood Borne Pathogens
Timeline
Operations Manager
Walmart
07.2022 - Current
GM Coach/Operations Manager
Walmart
01.2022 - 07.2022
Discipline Coordinator/VP
Healthy Start Academy
09.2021 - 01.2022
Site Director
Torchlight Academy
03.2017 - 09.2021
Educator
Wake County Public School System
08.2012 - 03.2017
Behavioral Technician
Holly Hill Hospital
09.2007 - 07.2022
Correctional Officer
Central Prison
09.2007 - 11.2010
Imaging Specialist
Wachovia-Mortgage
04.2007 - 09.2007
Leasing Consultant
CWS-Marquis at Crossroads
04.2006 - 04.2007
Master of Science - Psychology
Capella University
Associate of Applied Science - Technology
Miller-Motte Technical College
Associate of Science - Psychology
University of Phoenix
Diploma -
Pinecrest High School
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