TAISHE MORRISON
Houston,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
9
9
years of professional experience
Work History
Program Coordinator - Finance Dept
Catholic Charities Of The Archdiocese Of Galveston, Houston
2020.11 - Current
- Managed and responded to correspondence and inquiries from finance team to ensure accounts were paid under Houston Harris County Emergency Rental Assistance Program guidelines
- Handled over 100 tenant communications by quickly responding to requests for payment updates and answering any questions or concerns
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Investigated disputed credit or debit card transactions.
CLAIMS REPRESENTATIVE
CATASTROPHE
2021.01 - 2022.05
- Achieved targeted performance goals to manage costs and support The Hartford's industry- leading operational standards
- Interviewed policyholders to verify information and obtain additional details.
- Worked well with others in fast-paced, collaborative environment
- Wrote appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible
- Explained coverage of loss, assists more than 60 policyholders with itemization of damages, emergency repairs and additional living arrangements
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Customer Cruise Representative
Norwegian Cruise Lines
2021.05 - 2021.09
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guided callers through troubleshooting, navigating company site or using products or services
- Arranged travel accommodations for over 100 groups, couples, executives and special needs clients daily
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
COMMUNITY SERVICE COUNSELOR, Adelbrook
2020.03 - 2021.04
- Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support
- Cared for 5 residents by assisting in changing bed linens, washing, and ironing laundry, cleaning, and personal hygiene
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
Case Manager Specialist
TOTAL ABSENCE MANAGEMENT, MetLife
2018.09 - 2021.04
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Managed large volume of medical claims on daily basis.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
COMMERCIAL ASSISTANT
Chivine Resources, INC
2016.10 - 2018.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
ASSISTANT KITCHEN MANAGER
Chipotle Mexican Grille
2014.10 - 2017.01
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning
- Developed kitchen staff through training, disciplinary action and performance reviews
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
SEASONAL TAX PROCESSOR - INTERNSHIP
Cohnreznik
2016.02 - 2016.04
- Performed full administrative duties including accounts receivable and accounts payable activities and prepared tax documents
- Produced quality word processing and spreadsheet work product with accuracy and in compliance with established guidelines
- Assembled various reports and documents as scheduled with the utmost attention to detail
- Responded to taxpayer questions and helped individuals complete and file tax documentation
- Assisted clients, vendors, and firm personnel by phone and in person and ensured received professional, timely and courteous assistance including answering and transferring calls on a multi-line telephone system.
Education
Associate of Science - Business Administration
Southern New Hampshire University
05.2025
B.A - Comprehensive Hospitality Management
Virginia State University
05.2013
Skills
- Bookkeeping Operations
- Customer Relations
- Microsoft Products
- Verbal and Written Communication
- Account Management
- Managing Multiple Tasks
- Accounts Payable and Receivable
- SAP Expertise
- Document Organization
- Clerical Support
- Staff Development
- Program Management
- Key Performance Indicators (KPIs)
Timeline
Customer Cruise Representative
Norwegian Cruise Lines
2021.05 - 2021.09
CLAIMS REPRESENTATIVE
CATASTROPHE
2021.01 - 2022.05
Program Coordinator - Finance Dept
Catholic Charities Of The Archdiocese Of Galveston, Houston
2020.11 - Current
Customer Service Representative
COMMUNITY SERVICE COUNSELOR, Adelbrook
2020.03 - 2021.04
Case Manager Specialist
TOTAL ABSENCE MANAGEMENT, MetLife
2018.09 - 2021.04
COMMERCIAL ASSISTANT
Chivine Resources, INC
2016.10 - 2018.02
SEASONAL TAX PROCESSOR - INTERNSHIP
Cohnreznik
2016.02 - 2016.04
ASSISTANT KITCHEN MANAGER
Chipotle Mexican Grille
2014.10 - 2017.01
Associate of Science - Business Administration
Southern New Hampshire University
B.A - Comprehensive Hospitality Management
Virginia State University
Similar Profiles
Emma EtheridgeEmma Etheridge
Talent Acquisition Specialist at Catholic Charities Archdiocese Galveston HoustonTalent Acquisition Specialist at Catholic Charities Archdiocese Galveston Houston
BELKIS LORENZOBELKIS LORENZO
Medical Coordinator at Catholic Charities of the Archidioces of Galveston-HoustonMedical Coordinator at Catholic Charities of the Archidioces of Galveston-Houston
Grissel VelezGrissel Velez
Program Supervisor- Case Management at Catholic Charities of the Archdiocese of WashingtonProgram Supervisor- Case Management at Catholic Charities of the Archdiocese of Washington