TAISHE MORRISON
Houston,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
9
9
years of professional experience
Work History
Program Coordinator - Finance Dept
Catholic Charities Of The Archdiocese Of Galveston, Houston
11.2020 - Current
- Managed and responded to correspondence and inquiries from finance team to ensure accounts were paid under Houston Harris County Emergency Rental Assistance Program guidelines
- Handled over 100 tenant communications by quickly responding to requests for payment updates and answering any questions or concerns
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Investigated disputed credit or debit card transactions.
CLAIMS REPRESENTATIVE
CATASTROPHE
01.2021 - 05.2022
- Achieved targeted performance goals to manage costs and support The Hartford's industry- leading operational standards
- Interviewed policyholders to verify information and obtain additional details.
- Worked well with others in fast-paced, collaborative environment
- Wrote appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible
- Explained coverage of loss, assists more than 60 policyholders with itemization of damages, emergency repairs and additional living arrangements
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Customer Cruise Representative
Norwegian Cruise Lines
05.2021 - 09.2021
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guided callers through troubleshooting, navigating company site or using products or services
- Arranged travel accommodations for over 100 groups, couples, executives and special needs clients daily
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
COMMUNITY SERVICE COUNSELOR, Adelbrook
03.2020 - 04.2021
- Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support
- Cared for 5 residents by assisting in changing bed linens, washing, and ironing laundry, cleaning, and personal hygiene
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
Case Manager Specialist
TOTAL ABSENCE MANAGEMENT, MetLife
09.2018 - 04.2021
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Managed large volume of medical claims on daily basis.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
COMMERCIAL ASSISTANT
Chivine Resources, INC
10.2016 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
ASSISTANT KITCHEN MANAGER
Chipotle Mexican Grille
10.2014 - 01.2017
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning
- Developed kitchen staff through training, disciplinary action and performance reviews
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
SEASONAL TAX PROCESSOR - INTERNSHIP
Cohnreznik
02.2016 - 04.2016
- Performed full administrative duties including accounts receivable and accounts payable activities and prepared tax documents
- Produced quality word processing and spreadsheet work product with accuracy and in compliance with established guidelines
- Assembled various reports and documents as scheduled with the utmost attention to detail
- Responded to taxpayer questions and helped individuals complete and file tax documentation
- Assisted clients, vendors, and firm personnel by phone and in person and ensured received professional, timely and courteous assistance including answering and transferring calls on a multi-line telephone system.
Education
Associate of Science - Business Administration
Southern New Hampshire University
05.2025
B.A - Comprehensive Hospitality Management
Virginia State University
05.2013
Skills
- Bookkeeping Operations
- Customer Relations
- Microsoft Products
- Verbal and Written Communication
- Account Management
- Managing Multiple Tasks
- Accounts Payable and Receivable
- SAP Expertise
- Document Organization
- Clerical Support
- Staff Development
- Program Management
- Key Performance Indicators (KPIs)
Timeline
Customer Cruise Representative
Norwegian Cruise Lines
05.2021 - 09.2021
CLAIMS REPRESENTATIVE
CATASTROPHE
01.2021 - 05.2022
Program Coordinator - Finance Dept
Catholic Charities Of The Archdiocese Of Galveston, Houston
11.2020 - Current
Customer Service Representative
COMMUNITY SERVICE COUNSELOR, Adelbrook
03.2020 - 04.2021
Case Manager Specialist
TOTAL ABSENCE MANAGEMENT, MetLife
09.2018 - 04.2021
COMMERCIAL ASSISTANT
Chivine Resources, INC
10.2016 - 02.2018
SEASONAL TAX PROCESSOR - INTERNSHIP
Cohnreznik
02.2016 - 04.2016
ASSISTANT KITCHEN MANAGER
Chipotle Mexican Grille
10.2014 - 01.2017
Associate of Science - Business Administration
Southern New Hampshire University
B.A - Comprehensive Hospitality Management
Virginia State University
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