Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Panera Bread. Skilled in catering sales and client relationship management, I excel in problem-solving and team leadership, significantly improving client retention and operational efficiency.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Catering Coordinator
Panera Bread
09.2020 - 06.2024
Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Expedited setup of events, minimizing disruptions to client''s schedules.
Enhanced event success by coordinating with clients and understanding their specific catering needs.
Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
Streamlined catering operations by efficiently managing inventory and food ordering processes.
Increased repeat business through strong relationship-building with clients and vendors.
Retail Sales Associate
SKECHERS Factory Outlet
07.2020 - 10.2020
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders, and gift card activations.
Managed cash register after end of shift to balance and record accurate transactions.
Cashier
George Burgers
01.2020 - 06.2020
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Journalism
Grossmont College
El Cajon, CA
05.2024
High School Diploma -
Marista High School
Belem, Brazil
12.2016
Skills
Customer Service
Time Management
Catering sales
Food safety knowledge
Client Relationship Management
Quality Assurance
Dietary restriction compliance
Order Processing
Client rapport building
Problem-Solving
Reliable and Responsible
Collaboration and Teamwork
Critical Thinking
Team Leadership
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Part TimeInternship
Work Location
RemoteOn-Site
Important To Me
Work-life balanceCareer advancementPaid sick leavePaid time offFlexible work hoursPersonal development programsWork from home option
Quote
Innovation distinguishes between a leader and a follower.