Taitiayna Wells
Macon,Georgia
Summary
Driven professional with extensive experience in juvenile correction at Macon YDC, security operations at Banneret Security, and customer service excellence at Kelly Services. Expert in de-escalation techniques and mental health training, adept at fostering safety and resolving conflicts. Demonstrated success in enhancing security protocols and improving customer satisfaction, contributing to a safer, more supportive environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Juvenile Correctional Officer
Macon YDC
01.2022 - 08.2024
- Supervised youth's daily activities for school, meals, and recreation time.
- Observed and recorded mental and physical health of each juvenile offender.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Restrained juvenile inmates when disturbances required physical intervention.
Security Officer
Banneret Security
11.2019 - 01.2022
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
Customer Service Representative
Kelly Services
07.2018 - 11.2019
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Westside High School
Macon, GA05.2018
Skills
- Security Procedures
- Substance Abuse Knowledge
- Suicide Prevention
- Mental Health Training
- Restraint Techniques
- De-Escalation Techniques
- Physical Fitness
- Self-defense training
- Admissions processes
Timeline
Juvenile Correctional Officer
Macon YDC
01.2022 - 08.2024
Security Officer
Banneret Security
11.2019 - 01.2022
Customer Service Representative
Kelly Services
07.2018 - 11.2019
High School Diploma -
Westside High School
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