Taiwo Adeloye
Summary
Dedicated patient scheduler and registrar with over 3 years of experience. Highly skilled in providing a consistent patient experience while maintaining precision and confidentiality. Strong interpersonal skills, thorough attention to detail, and a keenness for providing care of the highest quality. Skilled at nurturing positive patient and staff relationships.
Overview
6
6
years of professional experience
Work History
Registrar III - Central Pre-Registration Unit
Baycare Health Systems
04.2021 - Current
- Complete patient pre-registration over the phone (outbound and inbound calls)
- Validate and verify patients' medical insurance plans.
- Create and update patient accounts.
- Maintain knowledge of and comply with HIPAA rules and regulations.
- Answer inbound and make outbound calls to the patient to complete preregistration.
- Manage MSPQ and eligibility worklists.
- Train new team members on department processes.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
Registrar III – Central Sleep Scheduling Unit
BayCare Health Systems
04.2021 - 10.2023
- Sleep/Neuro diagnostic scheduling and patient registration via EMBLA and Cerner ERS
- Front desk role (such as sending cancellation and confirmation texts, sending faxes and patient referral management)
- Update the computer system with the latest patient's information to keep records current and accurate.
- Manage emails and voicemails, answer inquiries and provide directions to ensure timely response and resolutions
- Make inbound and outbound calls to and from doctor's office and direct phone calls to clinical representatives and patients to coordinate and navigate referrals
- Manage faxes in RightFax and Cerner Power Chart
- Perform health insurance eligibility and verification checks via Healthcare Data Exchange (HDX)
- Maintain HIPAA compliance
- Trained new patient registrars on best practices, fostering consistency in work quality across the team members.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Perform other duties as assigned.
Grocery Replenishment Specialist
Publix Super Markets Inc
10.2018 - 02.2024
- Provide premier customer service
- Greet and welcome customers
- Greeted customers and provided prompt and courteous service.
- Restock shelves and rotate merchandise
- Communicated with customers and staff politely and professionally to uphold store standards.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Reduced waste by overseeing proper restocking procedures and promoting nearly-expired goods.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept shelves up to date with the latest planograms and performed resets.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
Education
Bachelor of Science in Health Sciences and Veterinary Technology -
St. Petersburg College
St. Petersburg, FL05.2025
Associate in Arts -
St. Petersburg College
St. Petersburg, FL05.2023
Associate in Science -
Hillsborough Community College
Tampa, FL05.2022
Associate degree in Mass Communication (National Diploma) -
Nigerian Institute of Journalism
Ogba, Lagos05.2015
High School Diploma -
Teen Land College
Ketu, Lagos07.2011
Skills
- Microsoft Office (Word, Excel, and PowerPoint)
- Excellent verbal and non-verbal communication
- Ability to perform multiple tasks simultaneously
- Knowledge of medical terminology
- Interpersonal Skills
- Documentation and data integrity
- Organizational Skills
- Time management Skills
- Multi-tasking skills
- Detail-oriented
- Customer service skills
- Work with minimal supervision
- Training skills
Volunteer Experience
- Volunteer in the Children’s department, Grace Family Church, Tampa, FL, 04/2022, Present, Supervises children's ministry by ensuring adequate child to adult ratio., Ensures the daily management of the programs., Develops and coordinates the implementation, and evaluation of the child., Intervenes in individual or group situations., Ensures implementation of policies, Perform other duties as assigned.
- Volunteer, Feeding Tampa Bay (Grace family Serves), Tampa, FL, 05/2022, 12/2022, Duties include ensuring that all food items processed within the warehouse are effectively distributed to individuals with the greatest need., Packing and organizing vital sustenance.
Accomplishments
- Participated in an Emergency Department Remote registration pilot project that increased ED
eligibility verification by 15% and led to the creation of a new ED remote registration team.
Cover Letter
Dear Hiring Manager,My name is Taiwo Adeloye, and this letter is to express my interest in being considered for the position of Central Scheduling and Registration Coordinator with BayCare Hospital. I have over three years of work experience with patient scheduling and registration as a Registrar III. In addition, I have also been able to achieve leadership roles as Registrar III, and with a background in organizational leadership to back up my skills, I believe I am an exceptional match for the position.Working as a patient scheduler and registrar helped me develop my communication, patience, and customer service skills. I got my first promotion to Registrar II after one year of working as Registrar I, and I got promoted to Registrar III after a year as well. As a Registrar III, I have had the opportunity to collaborate with coordinators and managers to improve patient scheduling and registration processes, which help build efficient company-wide customer satisfaction practices.Thank you for your consideration and time. I would also like to meet with you to discuss my application in person as soon as possible. It would be an honor to continue working with you.Please do not hesitate to reach out to me at my contact information below.Email: Taiwo.Adeloye00@gmail.com.Phone number: 813-000-0000.Sincerely,Taiwo Adeloye.
Timeline
Registrar III - Central Pre-Registration Unit
Baycare Health Systems
04.2021 - Current
Registrar III – Central Sleep Scheduling Unit
BayCare Health Systems
04.2021 - 10.2023
Grocery Replenishment Specialist
Publix Super Markets Inc
10.2018 - 02.2024
Bachelor of Science in Health Sciences and Veterinary Technology -
St. Petersburg College
Associate in Arts -
St. Petersburg College
Associate in Science -
Hillsborough Community College
Associate degree in Mass Communication (National Diploma) -
Nigerian Institute of Journalism
High School Diploma -
Teen Land College
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