Taiwo Adeshina
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Department Of Community Affairs
04.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally,
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed over 50 customer calls per day .
Customer Service Representative
Health Connector
01.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Increased sales by 10%
Customer Service Representative
Unemployment Insurance Agency
03.2020 - 11.2021
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed over 50 customer calls per day.
Customer Service Associate
Alcon
12.2018 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased sales by 10%
Education
Bachelor of Science - Psychology
Ekiti State University
Ado Ekiti09.2015
Skills
- Data Collection
- Account Updating
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Microsoft PowerPoint
- Customer Relations
- Typing Proficiency
- Problem-Solving Ability
- Technical Support
Timeline
Customer Service Representative
Department Of Community Affairs
04.2022 - 07.2023
Customer Service Representative
Health Connector
01.2021 - 03.2022
Customer Service Representative
Unemployment Insurance Agency
03.2020 - 11.2021
Customer Service Associate
Alcon
12.2018 - 01.2020
Bachelor of Science - Psychology
Ekiti State University
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