Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taiwo Ajibola

Birmingham,USA

Summary

Experienced with overseeing guest service operations and ensuring exceptional guest experiences. Utilizing strong leadership skills to manage and motivate team members, fostering cohesive and efficient work environment. Track record of effectively resolving conflicts and implementing service improvements that enhance guest satisfaction.

Overview

15
15
years of professional experience

Work History

Logistics Manager

Horison Cargo
Istanbul, Türkiye
08.2024 - 02.2025
  • Oversaw the end-to-end logistics process, including shipping, warehousing, and distribution, ensuring timely and cost-effective cargo movement
  • Managed inventory control and warehouse operations, implementing efficiency improvements that reduced processing times and minimized losses
  • Led a team of logistics coordinators, drivers, and warehouse staff, ensuring smooth daily operations and adherence to company policies
  • Trained and mentored staff on best practices in logistics management, safety protocols, and customer service to improve overall performance
  • Negotiated contracts and service agreements with shipping companies and suppliers, securing cost savings and improved service quality
  • Maintained strong relationships with clients, providing updates on shipments, resolving logistical challenges, and ensuring high customer satisfaction
  • Managed risk assessment strategies to minimize cargo loss, damage, and delays, improving overall reliability and efficiency

Travel Agent

Bey VIP Travel Agency Meed Travel
Istanbul, Türkiye
12.2022 - 08.2024
  • Answered travel questions from customers about destinations, pricing and flight schedules.
  • Demonstrated expertise in booking flights, hotels, rental cars, cruises, tours, and other travel services.
  • Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws.

Vice Manager, Animation & Entertainment

Crystal Palace Luxury Resort and Spa
Antalya, Türkiye
12.2018 - 12.2022
  • Review the end-to-end logistics process, including shipping, warehousing, and distribution
  • Managed inventory control and warehouse operations, implementing efficiency improvements that reduced processing times and minimized losses
  • Created strong relationships with clients, providing updates on shipments, resolving logistical challenges, and ensuring high customer satisfaction
  • Conducted risk assessment strategies to minimize cargo loss, damage, and delays, improving overall reliability and efficiency

Guest Service and Entertainment

Acapulco Resort Convention Spa Hotel
Turkish Republic of Northern Cyprus
06.2015 - 12.2018
  • Designed and coordinated engaging entertainment programs, including daily exercise schedules and games, themed events, and interactive activities, enhancing guest satisfaction and retention
  • Managed a team of animators, performers, and event staff, ensuring high-quality entertainment experiences aligned with the hotel's brand and guest expectations
  • Developed and executed seasonal entertainment programs, leveraging guest feedback and industry trends to create memorable experiences
  • Supervised daily operations of the animation and entertainment department, optimizing schedules, resources, and staff performance
  • Trained and mentored new team members, fostering a dynamic and guest-focused work culture
  • Built partnerships with local artists, performers, and vendors to enhance the variety and quality of entertainment programs

Guest Relations Hostess

Acapulco Resort Convention Spa Hotel, Turkish Repu
Antalya, Türkiye
07.2012 - 06.2015
  • Spearheaded guest engagement initiatives, including themed nights, contests, and interactive performances, increasing overall guest participation
  • Organized engaging entertainment programs, including daily exercise schedules and games, themed events, and interactive activities, enhancing guest satisfaction and retention
  • Helped guest with any concerns and needs they might have

Guest Service Agent

04.2010 - 07.2012
  • Provided accurate information to patrons regarding hotel services and amenities.
  • Organized group reservations according to customer preferences while maintaining profitability goals.
  • Maintained a detailed knowledge of all hotel facilities, including room types and rates.
  • Proactively addressed customer complaints, resolving issues in a timely fashion.
  • Utilized problem solving skills to handle difficult situations effectively and efficiently.
  • Demonstrated exceptional communication skills when interacting with staff members, guests, and vendors.

Education

Bachelor of Science - Business Administration

University of Ilorin
Ilorin, Nigeria
05.2005

Skills

  • Customer focus
  • Strategic visioning
  • Crisis management
  • Effective decision making
  • Global perspective
  • Multitasking proficiency

Languages

  • Yoruba, Native
  • English, Advanced
  • Turkish, Intermediate

Timeline

Logistics Manager

Horison Cargo
08.2024 - 02.2025

Travel Agent

Bey VIP Travel Agency Meed Travel
12.2022 - 08.2024

Vice Manager, Animation & Entertainment

Crystal Palace Luxury Resort and Spa
12.2018 - 12.2022

Guest Service and Entertainment

Acapulco Resort Convention Spa Hotel
06.2015 - 12.2018

Guest Relations Hostess

Acapulco Resort Convention Spa Hotel, Turkish Repu
07.2012 - 06.2015

Guest Service Agent

04.2010 - 07.2012

Bachelor of Science - Business Administration

University of Ilorin

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