Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Certification
Timeline
SoftwareEngineer
Taiwo Akinsanya

Taiwo Akinsanya

Nashville,TN

Summary

Knowledgeable and dedicated Computer security professional with extensive experience in banking and Information Technology support. As an ambitious professional with communication proficiency and extensive IT experience. I thrive in high-pressure and fast-paced situations, striving for positive results by applying my communication skills and technical abilities. Further, I possess expertise in team work and acumen for maximizing performance and inspiring colleagues. I am able to visualize success and identify unconventional yet highly effective strategies for achieving it. I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge and productive environment

. My problem-solving and time-management talents have supported my professional growth and knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IAM Security Analyst

CVS Health
10.2022 - Current
  • Administer user accounts and access privileges in the organization’s identity management system
  • Responsible for the day-to-day administration of the IAM system
  • Work closely with the IAM team to ensure that the right people have access to the right resources
  • Identifying and addressing identity and access management issues
  • Monitoring user activity in the identity and access management system
  • Use and understanding of basic network, platform and authentication technologies such as LDAP/TCPIP
  • Use power shell scripts to create shared mail boxes, distribution list, Citrix access and changing a users Organization Unit (OU)
  • Utilizes the Roles Based Access Control (RBAC) platform to create, review, and maintain associated policies for Role assignment
  • Provide security related access management support including access recertification, identity provisioning, de-provisioning and access change requests.
  • Identified and resolved problems through root cause analysis and research.

Service Desk Analyst

Securitas, Remote
08.2022 - 11.2022
  • Responding to IT support requests over the phone, via email and in person
  • Downloading, installing and configuring software to meet user requirements
  • Ensuring correct use of applications, networks and equipment
  • Escalating advanced IT support cases
  • Maintaining IT documentation including network and user details
  • Documenting records of actions taken
  • Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers
  • Ensuring computer network’s optimal performance
  • Analyzing issues and determining correct software or hardware solution.

Service Desk Analyst

Capgemini
Nashville, TN
03.2022 - 09.2022
  • Fixing hardware and software issues including replacing equipment and peripherals such as computers, terminals and routers
  • Experience with monitoring systems( Cisco Meraki, Air watch etc)
  • Experience troubleshooting virtual machines with VMware
  • Ensuring computer network’s optimal performance
  • Analyzing issues and determining correct software or hardware solution
  • Identify and classify incident types and service interruptions
  • Use ticketing tool (Service Now) to create incidents, close and update incidents
  • Troubleshoot routers and switches
  • Use Ivanti Management Console ( LANDesk Remote Control) to remotely scan inventory and manage various desktop computers
  • Troubleshoot independently and resolve certain levels of IT support issues
  • Maintain and troubleshooting PC’s and peripherals

Help Desk Analyst

Randstad USA
Richmond, VA
09.2021 - 12.2021
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Used ticketing systems to manage and process support actions and requests
  • Managed high levels of call flow and responded to technical support needs
  • Performed root cause analysis and general troubleshooting
  • Performed password reset and account recovery
  • Following up with customers to make sure their issues are resolved and providing feedback.

Risk Coordinator

Capital One Financial Corp
Richmond, VA
07.2019 - 09.2021
  • Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns
  • Managed customer relations and customer service through daily communication and interaction
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Handled over 35 outbound and inbound calls daily with goal of collecting owed debt
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Discussed options with delinquent customers in terms of proposed solutions to prevent account closure
  • Negotiated to collect balance in full
  • Used probing techniques to determine debtors' reasons for delinquency.

Customer Service Associate

Teleperformance
Richmond, VA
01.2018 - 07.2019
  • Managed customer relations and customer service through daily communication and interaction
  • Answered telephone inquiries on banking products including checking, savings and CD loans
  • Resolved complaints efficiently to satisfy customers and encourage future transactions
  • Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Shift Supervisor

Baskin Robbins
Richmond, VA
12.2017 - 01.2018
  • Developed and enhanced job assignments for 2 team, planned production schedules and strengthened organization of task flows
  • Worked with team members to improve performance and implement training updates
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Processed sales transactions, including cash, debit and credit
  • Monitored amounts of all ice cream flavors and replaced when depleted
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Technical Support Specialist

Ajiboye Software
Richmond, VA
12.2016 - 12.2017
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Configured hardware, devices and software to set up work stations for employees.

Warehouse Supervisor

Pennywise LLC
Richmond, VA
07.2016 - 12.2016
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety
  • Managed scheduling and task delegation for 5-member warehouse team
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
  • Maintained excellent performance standards while working in hot warehouse environment.

Education

Associate of Science - Information Systems

John Tyler Community College
Chester
12.2023

GED -

Douglas S. Freeman High School

Skills

  • Customer service
  • MS Office
  • Team work
  • IT Support
  • Team Leadership
  • Technical Troubleshooting
  • Active Listening
  • Highly Professional
  • Verbal and Written Communication
  • Help Desk Support
  • Multitasking and Prioritization
  • Troubleshooting
  • LAN
  • Microsoft Windows
  • Desktop Support
  • Computer Networking
  • Information Security
  • Active Directory
  • Technical support
  • Identity & access management
  • Analytical Thinking
  • Issue Identification
  • Software Application Testing
  • Windows NT
  • Documentation
  • Microsoft Azure
  • HTML / CSS
  • VMware
  • Lightweight Directory Access Protocol (LDAP)
  • Microsoft Active Directory
  • Service Level Agreements
  • Microsoft Office 365
  • Microsoft Exchange

Accomplishments

  • Awarded the “JRC Competency Award” in 2021 - Associated with Capital One Financial Services.
  • Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • https://www.linkedin.com/in/taiwoakinsanya Awards JRC COMPETENCY AWARD , May 2021 JRC Competency Award Winner(Job Specific Skills) - May 2021 Associated With Capital One

Certification

  • AWS Certified Cloud Practitioner,Amazon Web Services- 2022-2025

Validation Number: 93FPQWE1SEEQQF92

Validate at: https://aws.amazon.com/verification

Timeline

IAM Security Analyst

CVS Health
10.2022 - Current

Service Desk Analyst

Securitas, Remote
08.2022 - 11.2022

Service Desk Analyst

Capgemini
03.2022 - 09.2022

Help Desk Analyst

Randstad USA
09.2021 - 12.2021

Risk Coordinator

Capital One Financial Corp
07.2019 - 09.2021

Customer Service Associate

Teleperformance
01.2018 - 07.2019

Shift Supervisor

Baskin Robbins
12.2017 - 01.2018

Technical Support Specialist

Ajiboye Software
12.2016 - 12.2017

Warehouse Supervisor

Pennywise LLC
07.2016 - 12.2016

Associate of Science - Information Systems

John Tyler Community College

GED -

Douglas S. Freeman High School

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