Taiwo Omoseyin
indianapolis,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
G3 Consulting
Houston, TX
06.2023 - Current
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Now Courier Inc.
Indiana, IN
01.2021 - 05.2023
- Answered customer inquiries via phone, email, and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Led on- and off-site customer support teams across multiple time zones.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Public Administration
UNIVERSITY OF BENIN
NIGERIA09-2016
Skills
- Scheduling
- Complaint resolution
- Store maintenance
- Schedule mastery
- Conflict resolution
- Critical thinking
- Proofreading
- Problem-solving
- Record preparation
- Cultural awareness
- Staff education and training
- Customer relations
- Service standard compliance
- Administrative support
- Strong teamwork
- Live chat support
- Support case resolution
- Customer relationship management (CRM)
- Calm demeanor
- Time management
- Call center experience
- Customer service
- De-escalation techniques
- Call management
- Creative problem solving
- Data entry
- Call triaging
- Call center procedures
- Team collaboration
- Call escalation
- Data collection
Languages
English
Professional
Timeline
Customer Service Representative
G3 Consulting
06.2023 - Current
Customer Service Representative
Now Courier Inc.
01.2021 - 05.2023
Bachelor of Science - Public Administration
UNIVERSITY OF BENIN
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