Taiwo Omotade
Chicago,Illinois
Summary
I've always been taught that everything you want in life has to be worked for I strive to serve others with diligence and care. What I believe sets me apart from the crowd is my willingness to accomplish anything that is thrown at me. I listen and learn from others with experience in order to deliver top quality service. Being passionate is a choice, so no matter the challenge, I will always do my best to stay enthusiastic and driven. I love making the most out of my job by being a team player and connecting with the customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Sales Reservation Specialist
Window Works Window Treatments
09.2022 - 03.2024
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Coached new hires on sales techniques, contributing to their development as successful team members.
IT Helpdesk
Cook County Hospital
01.2019 - 01.2022
- Diagnosed, troubleshooted, and resolved a wide range of software, hardware, and connectivity issues for 50+ users
- Installed and configured computer hardware, software, system networks, printers, and scanners
- Facilitated the resolution of tickets/service requests while consistently meeting or exceeding defined service level expectations
- Performed computer imaging and deployment in a distributed environment
- Administered Active Directory user accounts and passwords.
IT Operations Analyst - Tier I
Apex Systems
01.2018 - 01.2019
- Provided general problem-solving and assistance on diverse software applications and hardware systems for end-users (Bomgar, TeamViewer)
- Managed incident and service requests using ServiceNow
- Handled break/fix, configuration, and connectivity issues
- Maintained accurate IT Asset Management system of records
- Developed processes and knowledge base for common issue resolution.
Education
Master of Science: Information Technology -
Arizona State University
Phoenix, AZ05.2024
Bachelor of Science: Information Technology -
Arizona State University
Phoenix, AZ05.2023
Skills
- Operating Systems: Windows, Mac OS X, VMware, Linux, iOS, Android
- Cybersecurity: Security and Virus Protection, System Management Software
- Programming Languages: Python, HTML, JavaScript, CSS
- Cloud Technologies: Microsoft Office 365, Azure Active Directory, AWS
- Databases: SQL
- Ticketing Systems: ServiceNow
- Customer Service
- CI/CD
- PC Setup
- Git/GitHub
- Goal Setting
- Motivational Skills
- Client Relationship Management
Certification
- Google IT Support Professional
- COMPTIA Security+
- IBM Cloud Core & IBM Data Science foundations - Level 1
- AWS Solution Architect (in progress)
Timeline
Direct Sales Reservation Specialist
Window Works Window Treatments
09.2022 - 03.2024
IT Helpdesk
Cook County Hospital
01.2019 - 01.2022
IT Operations Analyst - Tier I
Apex Systems
01.2018 - 01.2019
Master of Science: Information Technology -
Arizona State University
Bachelor of Science: Information Technology -
Arizona State University
- Google IT Support Professional
- COMPTIA Security+
- IBM Cloud Core & IBM Data Science foundations - Level 1
- AWS Solution Architect (in progress)
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