Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Quote
Timeline
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Taiwo Akinsanya

Taiwo Akinsanya

Richmond,VA

Summary

Taiwo Akinsanya, a forward-thinking professional experienced in Identity and Access Management and Technical Support expert. Taiwo brings a wealth of experience and a dedication to innovation in the technology sector. With CompTIA Security+ CE, ISC2 Certified in Cybersecurity, and AWS Cloud Practitioner certification, Taiwo has fortified his knowledge and continues to expand his expertise. His commitment to staying updated with industry trends and dedication to open discussions with colleagues demonstrate his passion for continuous growth and problem-solving in the tech field.

Overview

9
9
years of professional experience
3
3
Certificate
2
2
years of post-secondary education

Work History

Associate Consultant - IAM (IAM Engr)

Aujas Cybersecurity
02.2025 - Current
  • As an Associate Consultant - IAM (Identity and Access Management), I focus on Identity Lifecycle Management, ensuring secure and efficient access across enterprise environments. I manage end-to-end user provisioning and deprovisioning, role-based access control, and access governance using tools such as SailPoint IdentityIQ, Microsoft Active Directory (AD), PingID, and ServiceNow. I Support and manage Identity Lifecycle Management processes including joiner, mover, and leaver workflows.
  • My responsibilities include developing and maintaining Standard Operating Procedures (SOPs), runbooks, and technical documentation to support scalable and compliant IAM processes. I collaborate with cross-functional teams to gather access requirements, troubleshoot identity-related issues, and implement secure access solutions aligned with business needs and security policies.
  • I also support audit and compliance efforts, contribute to process automation and optimization, and assist in integrating IAM tools with various systems and applications to enhance identity governance and user experience.

Analyst II Solution Center

CarMax
07.2023 - Current
  • Identified and resolved problems through root cause analysis and research.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.

Identity and Access Management Analyst

BNY Mellon
03.2023 - 07.2023
  • Responsible for the day-to-day administration of the IAM system.
  • Participate in IAM audits and review access control reports to identify potential risks.
  • Involved in troubleshooting and resolving IAM issues.
  • Administer user accounts and access privileges in the organization’s identity management system.
  • Granting or denying access to company resources based on user role and privileges.
  • Completed data entry tasks with accuracy and efficiency.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

IAM Security Analyst

CVS Health
09.2022 - 03.2023
  • Administer user accounts and access privileges in the organization’s identity management system
  • Work closely with the IAM team to ensure that the right people have access to the right resources
  • Identifying and addressing identity and access management issues
  • Monitoring user activity in the identity and access management system
  • Use and understanding of basic network, platform and authentication technologies such as LDAP
  • Provide security related access management support including access recertification, identity provisioning, de-provisioning and access change requests
  • Add users to security groups within Active Directory.

Service Desk Analyst

Capgemini
09.2021 - 09.2022
  • Fixing hardware and software issues including replacing equipment and peripherals such as computers, terminals and routers
  • Experience with monitoring systems( Cisco Meraki, Air watch etc)
  • Experience troubleshooting virtual machines with VMware
  • Ensuring computer network’s optimal performance
  • Analyzing issues and determining correct software or hardware solution
  • Identify and classify incident types and service interruptions
  • Use ticketing tool (Service Now) to create incidents, close and update incidents
  • Troubleshoot routers and switches
  • Use Ivanti Management Console ( LANDesk Remote Control) to remotely scan inventory and manage various desktop computers
  • Troubleshoot independently and resolve certain levels of IT support issues
  • Maintain and troubleshooting PC’s and peripherals

Risk Coordinator (Promotion)

Capital One
12.2019 - 09.2021
  • Assisted customers with delinquent credit card accounts to bring accounts current.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Sr Risk Representative

Capital One
07.2019 - 12.2019
  • Received incoming calls and addressed customer account inquiries
  • Identified and resolved account issues to promote smoother process and overall customer satisfaction
  • Answer calls and assist customers with delinquent account
  • Verified/Updated customer's account information
  • Recorded and reported customer complaints to foster satisfaction and better customer experience
  • Communicated regularly with customers regarding account questions and issues.

Customer Service Associate

Teleperformance
01.2018 - 12.2019
  • Provided basic technical support for clients on wide range of company products
  • Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service
  • Escalated issues to proper supervisors when standard processes were not effective
  • Opened new accounts and made changes to existing accounts.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Assisted customers with banking needs and inquiries.

Shift Supervisor

Galadari Food, Beverage Division (Baskin Robbins)
02.2017 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Technical Support Specialist

Ajiboye Software
08.2016 - 12.2017
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Recorded and maintained relevant notes for each client and work order.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.

Warehouse Supervisor

Pennywise LLC
07.2016 - 12.2016
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Education

Bachelor of Science - Computer Information Systems: Cybersecurity

Virginia Union University
Richmond, VA
2023 - Current

Associate Of Science - Computer And Information Systems

John Tyler Community College
Chester, VA
2021 - 2023

High School Diploma -

Douglas S. Freeman High School
Richmond, VA

Skills

  • Identity Governance
  • AWS Certified Cloud Practitioner
  • Multi-Factor Authentication (MFA)
  • Security Compliance
  • User Provisioning/Deprovisioning
  • SAML
  • OAuth
  • Security Auditing
  • Role-Based Access Control (RBAC)
  • Identity Lifecycle Management
  • Firewall Configuration
  • IDS
  • IPS
  • Vulnerability Management
  • Network Monitoring
  • Threat Intelligence
  • Security Incident Handling
  • ISO 27001 Compliance
  • NIST Cybersecurity Framework
  • SIEM
  • Nessus
  • SailPoint
  • OKTA
  • IT Service Management
  • Documentation
  • PowerShell
  • IT Operations
  • Domain Name System (DNS)
  • ServiceNow
  • Active Directory
  • Microsoft Office 365
  • LDAP
  • SQL Server
  • Linux Server
  • Microsoft Exchange
  • Microsoft Active Directory
  • Network Security
  • Microsoft Sentinel
  • Incident Response
  • Splunk

Accomplishments

  • Played a key role in reducing system downtime by 20% through proactive monitoring and quick resolution of technical issues.
  • JRC Competency Award- Issued by Capital One Chester Virginia · May 2021 (Job Specific Skills )
  • Enhanced self-help resources by creating step-by-step guides and troubleshooting articles, reducing the volume of support requests by 15%
  • Contributed to the growth of the company's knowledge base by creating over 50 informative and user-friendly knowledge articles.
  • Successfully tackled and resolved complex technical issues, earning recognition for problem-solving skills and dedication to customer satisfaction.
  • Consistently resolved over 20 technical support tickets per day, exceeding departmental performance benchmarks.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

CompTIA Security+ ce Certification

Issued: Oct 2023 - Oct 2026

Verification Code: ZZL0FYHTKFV1Q9W3


Amazon Web Services Cloud Practitioner

Issued: Jul 2022 - Jul 2025

Credential ID: 93FPQWE1SEEQQF92



(ISC)2 Certified in Cybersecurity

Issued: Oct 2023 - OCT 2026

Certification Number: 1752551

Quote

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer

Timeline

Associate Consultant - IAM (IAM Engr)

Aujas Cybersecurity
02.2025 - Current

Bachelor of Science - Computer Information Systems: Cybersecurity

Virginia Union University
2023 - Current

Analyst II Solution Center

CarMax
07.2023 - Current

Identity and Access Management Analyst

BNY Mellon
03.2023 - 07.2023

IAM Security Analyst

CVS Health
09.2022 - 03.2023

Service Desk Analyst

Capgemini
09.2021 - 09.2022

Associate Of Science - Computer And Information Systems

John Tyler Community College
2021 - 2023

Risk Coordinator (Promotion)

Capital One
12.2019 - 09.2021

Sr Risk Representative

Capital One
07.2019 - 12.2019

Customer Service Associate

Teleperformance
01.2018 - 12.2019

Shift Supervisor

Galadari Food, Beverage Division (Baskin Robbins)
02.2017 - 01.2018

Technical Support Specialist

Ajiboye Software
08.2016 - 12.2017

Warehouse Supervisor

Pennywise LLC
07.2016 - 12.2016

High School Diploma -

Douglas S. Freeman High School

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