Taiyale Lee
GA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Carenet Health
05.2021 - 02.2022
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Collaborated with team members to improve response times and streamline processes.
- Maintained accurate records of customer interactions and transactions in database systems.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Representative
TurboTax
02.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Crew Member
Farmhaus Burger
07.2022 - 11.2023
- Provided exceptional customer service by efficiently handling orders and addressing inquiries.
- Maintained cleanliness and organization of work areas, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall operational efficiency.
- Assisted in training new crew members on company policies and procedures to ensure consistent service quality.
Customer Service Representative
Parker's Kitchen
11.2023 - 11.2024
- Assisted customers with inquiries, providing accurate information and solutions.
- Processed orders efficiently, ensuring timely delivery and customer satisfaction.
- Resolved complaints promptly, enhancing overall customer experience and retention.
- Collaborated with team members to streamline communication and improve service response times.
Education
High School Diploma -
Liberty County High School
Hinesville, GA05-2020
Associate of Science - Accounting
Colorado Technical University
Colorado Springs, CO11-2028
Skills
- Customer service
- Conflict resolution
- Teamwork
- Multitasking
- Active listening
- Data entry
- Critical thinking
- Call center experience
- Computer proficiency
- Payment processing
Personal Information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Parker's Kitchen
11.2023 - 11.2024
Crew Member
Farmhaus Burger
07.2022 - 11.2023
Customer Service Representative
TurboTax
02.2022 - 05.2022
Customer Service Representative
Carenet Health
05.2021 - 02.2022
High School Diploma -
Liberty County High School
Associate of Science - Accounting
Colorado Technical University