Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Taiyana Louis

Atlanta,GA

Summary

Proven leader and efficient problem-solver, adept at conflict resolution and critical thinking. At Amazon/Material in Motion, streamlined operations and enhanced team performance, significantly improving productivity. Skilled in Microsoft Excel and team collaboration, consistently achieving and surpassing goals with a focus on safety and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon/Material in Motion
08.2021 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Use “rf” scanner to keep track of inventory, making sure packages go where is needed.
  • Use pallet jack to carry loads as assigned
  • Ensuring labels match box content
  • Put together various products on the production line using various tools drill, clamps etc.
  • Ensuring all parts are assembled in timely matter

Dispatcher

Devonshire by Erickson
04.2019 - 07.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion
  • Improved dispatch system efficiency with implementation of new scheduling software.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes
  • Assisted in resolving customer complaints and grievances.

Manager

Dunkin’ Donuts
06.2016 - 09.2019
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Glades Central High
Belle Glade, FL

Skills

  • Packaging and Labeling
  • Conflict resolution
  • Time management
  • Multitasking
  • Guest services
  • Cash handling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Loading and unloading
  • Warehouse Safety
  • Order Picking
  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Sorting and Labeling
  • Material Handling
  • Order picking and processing
  • Pallet Jack Handling
  • Shipping and receiving
  • Material Loading and Unloading
  • Punctual and Dependable
  • Stacking and Staging
  • Unpacking merchandise
  • Receiving and Processing Shipments
  • Storage Organization
  • Space Optimization
  • Microsoft Excel
  • Product Management
  • Team Collaboration
  • Critical Thinking
  • Decision-Making
  • Pallet Jack Operation
  • Data Entry
  • Visual Inspection
  • Health and safety compliance
  • Leadership
  • Host/hostess
  • Customer service
  • Security

Certification

Security liscense

Exp. February 07 2025

Additional Information

Voluntary work

Harbor chase (senior living facility) 1yr

  • Provides daily care for patients feeding,helping residents in and out of wheelchair, taking patients to and from activities

Additional seasonal jobs 6ths+

Wfh beauty advisor (Sephora)

  • Assisted clients with accounts, advised clients about products, help clients recover accounts, assisted clients with completing orders and also returns

Security (Df security) part time 2yrs+

Patrol, monitor, enforce and report any incident on premises to ensure safety of people, assets and buildings.

Languages

English
Full Professional

Timeline

Warehouse Worker

Amazon/Material in Motion
08.2021 - Current

Dispatcher

Devonshire by Erickson
04.2019 - 07.2022

Manager

Dunkin’ Donuts
06.2016 - 09.2019

Glades Central High

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Taiyana Louis