TaiYanna Mullins
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Riverbend Correctional And Rehabilitation Facility
10.2022 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
Billing Specialist
Capgemini
10.2021 - 02.2023
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed and sent invoices, adjustments and credit memos to customers.
- Calculated discounts, percentage allocations and credits.
- Processed refunds on credit balances to maintain positive account relationships.
- Added current information to accounts, including demographic, personal and payment details.
- Input data into digital system for recordkeeping.
- Contacted customers to obtain and submit payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Data Entry Specialist
Everise
10.2021 - 01.2022
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Communicated with coworkers regarding deadlines and project milestones.
- Documented data entry completions in corresponding logbooks.
- Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Reviewed source documents to locate required data for entry.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Driver
Central EMS
01.2021 - 10.2021
- Transport patient to a facility or a residence in an ambulance
- Assist EMT with assessing patient
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Documented daily mileage, gas and other data.
- Transported clients to events and programs according to activity schedule.
Medical Receptionist
Quest Diagnostics
11.2020 - 02.2021
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Direct Support Professional
Wesley Glen Ministries
01.2020 - 01.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Served meals and assisted immobile or disabled individuals with eating.
- Prepared food and helped patients eat to support healthy nutrition.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
Medical Assistant/Receptionist (Extern)
Compassus Hospice
03.2020 - 05.2020
- Updated group medical records and technical library to promote smooth office operations.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Individual Support Specialist
River Edge Behavioral Health Center
07.2017 - 05.2019
- Prepared food and helped patients eat to support healthy nutrition.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Direct Support Professional
Advocacy Resource Center
06.2017 - 06.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented client progress in charts and logbooks.
- Served meals and assisted immobile or disabled individuals with eating.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
Caregiver
Helping Out People Environments
07.2015 - 01.2016
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Cooked appetizing and satisfying meals and snacks.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Supervised medication administration, personal hygiene and other activities of daily living.
Education
Certificate in Medical Billing And Coding - Health Administration
Miller-Motte Technical College
Macon, GA05.2020
High school diploma or GED - General Studies
Central Georgia Technical College
Macon, GA02.2011
Skills
- Medical transport billing
- Fiscal reporting
- Payment transactions
- Mail sorting
- Account updating
- Debt management
- Database updates
- Customer relations
- Vendor account monitoring
- Quickbooks expertise
- Self-Defense Techniques
- Booking Procedures
- Central and Pod Control
- Crisis Intervention Training
Certification
Basic Life Support (American Heart Association)- Expires July 2021 CertifiedBilling & Coding Specialist Expires September 2022CPR CertificationCertified Professional CoderAHIMAFirst Aid Certification
Timeline
Correctional Officer
Riverbend Correctional And Rehabilitation Facility
10.2022 - Current
Billing Specialist
Capgemini
10.2021 - 02.2023
Data Entry Specialist
Everise
10.2021 - 01.2022
Driver
Central EMS
01.2021 - 10.2021
Medical Receptionist
Quest Diagnostics
11.2020 - 02.2021
Medical Assistant/Receptionist (Extern)
Compassus Hospice
03.2020 - 05.2020
Direct Support Professional
Wesley Glen Ministries
01.2020 - 01.2021
Individual Support Specialist
River Edge Behavioral Health Center
07.2017 - 05.2019
Direct Support Professional
Advocacy Resource Center
06.2017 - 06.2018
Caregiver
Helping Out People Environments
07.2015 - 01.2016
Certificate in Medical Billing And Coding - Health Administration
Miller-Motte Technical College
High school diploma or GED - General Studies
Central Georgia Technical College
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