Taizhe Darden

• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Contributed ideas, decision-making skills and good judgment to achieve objectives.
• Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Cross-trained and backed up other customer service managers.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

-Exceeded sales targets and met business objectives by motivating employees and promoting targeted products

-Worked with the team to improve efficiency on various projects

-Provided weekly work schedules to employees to accommodate business demands and vacation requests

-Am in charge of office administration and payroll

-Communicated with managers from other departments to maintain transparency

-Developed and implemented policies aimed at increasing team productivity and improving operational efficiency

-Interacted with customers to assess their needs and recommenced products or services

-Manage and track the performance of a specific investment portfolio

-Oversee corporate accounts and am in charge of auditing and receiving payments from business partners

-Instructed team members on how to implement successful operational and sales strategies

-Analyze customer feedback and make recommendations for how to improve process and service leveler

- Worked with tem to improve efficiency on various projects

- Provided weekly work schedules to employees to accommodate business demands and vacation requests

- Am in charge of office administration and payroll

- Was in charge of onboarding new employees , which including training, mentoring, and new hire paperwork

- Communicated with managers and other departments to maintain transparency

- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products