Taj Kercheval
Houston
Summary
Seasoned candidate with extensive background in the automotive industry. Skilled in networking and building relationships with customers, as well as providing exceptional customer service. Demonstrated ability to consistently stay up to date on product knowledge, as well as handle customer inquiries and concerns. Highly focused and detail-oriented with a passion for delivering a superior customer experience.
Overview
7
7
years of professional experience
Work History
Engineer Technician
Terracon
12.2024 - Current
- Conducted environmental impact assessments for engineering projects, ensuring sustainability.
- Monitored project progress, identifying any issues and recommending solutions to improve efficiency and safety.
- Participated in field surveys and site evaluations to gather necessary data for engineering analysis.
Car Sales Advisor
Luxe Life Concierge
09.2023 - 12.2024
- Maintained up-to-date knowledge of current manufacturer promotions, financing options, and new vehicle models.
- Developed strong communication and customer service skills while assisting customers in selecting the right vehicle for their needs.
- Built relationships with customers by providing personalized attention throughout the entire sales process.
- Provided product knowledge to customers, helping them make an informed decision when purchasing a car.
Porter
Baker Nissan North
03.2018 - 02.2024
- Performed daily cleaning duties, including sweeping, mopping, dusting, and vacuuming floors; washing windows, walls, and ceilings; and disposing of trash.
- Directed customers to service advisors.
- Provided exceptional customer service to guests by greeting them upon arrival and responding promptly to their requests.
Sales Assistant
BMW of West Houston
02.2020 - 09.2023
- Assisted in customer retention.
- Handled Finance paperwork.
- Helped educate customers on product knowledge.
- Provided excellent customer service to clients in person and over the phone.
Education
Associate of Science - Agricultural Business
Lone Star College System
05-2019
Skills
- Complex Problem-Solving
- Customer Needs Assessment
- Conflict resolution
- Product knowledge
- Attention to detail
- Interpersonal skills
- Building rapport
- Delivering Vehicles
Education and Training
other
Timeline
Engineer Technician
Terracon
12.2024 - Current
Car Sales Advisor
Luxe Life Concierge
09.2023 - 12.2024
Sales Assistant
BMW of West Houston
02.2020 - 09.2023
Porter
Baker Nissan North
03.2018 - 02.2024
Associate of Science - Agricultural Business
Lone Star College System
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