TAJ MARSHALL

• Expanded market share by driving business development through proactive sales calls, networking and community engagement, consistently exceeding annual goals for consumer and business loans, deposits and fee income.
• Strengthened community presence by representing the bank in civic organizations and local groups, resulting in increased brand recognition and new client acquisition.
• Enhanced team performance by training, motivating and coaching staff, leading to a 15% increase in cross-sell ratios and higher client satisfaction scores.
• Implemented branch initiatives in partnership with retail administration, boosting overall branch productivity.
• Maintained optimal staffing levels, reducing turnover through employee engagement and development programs.
• Improved operational efficiency by monitoring and refining production standards.
• Ensured regulatory compliance with strong results quarter over quarter.
• Controlled branch expenses, reducing operational costs while maintaining service quality and profitability.
• Resolved complex client service issues, improving retention rates.
• Represented the bank professionally at civic and community events, driving new business referrals and expanding client relationships.
• Directed full cycle HR functions, including staffing, performance evaluations, training, promotions, hiring, salary adjustments and terminations, ensuring a high-performance team.
• Mentored and developed new branch managers, contributing to a stronger leadership pipeline and improved succession planning.

• Company Overview: formerly Florida Community Bank
• Accountable for the growth of 2 Synovus retail markets and management of teams and portfolios typically with loans and deposits more than $60MM.
• Actively involved in business development efforts, primarily in small business lending, deposit acquisition, and customer retention.
• Effectively builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader.
• Invests time in coaching and development of teams for overall branch profitability.
• Executes sales and marketing strategies for the branches.
• Responsible for hiring and building an effective branch team and modeling the Synovus values.
• Maintains prescribed security controls.
• Develops and maintains a quality, diversified loan portfolio, including various types of loan programs: consumer, small business and real estate.
• Uses Synovus sales management tools to proactively identify, retain and deepen current relationships, as well as identify and develop prospective clients/centers of influence.
• Effectively prepares for sales and customer calls to add value and strengthen personal relationships.
• Serves as the primary contact for small business relationships within designated market.
• Heavily involved in outside calling activities to small business owners.
• Effectively uses Business Partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships.
• Inspires the team to model the Synovus brand and values.
• Effectively networks to recruit top talent.
• Coaches and develops branch team in areas such as sales management, customer service, and compliance with company policies.
• Holds quality conversations with individual team members when discussing performance and development.
• Actively engages in the performance management process.
• Protects the assets of the bank by aggressively managing credit quality and minimizing losses.
• Reviews risk management reports and coaches team on risk-related and/or quality issues.
• Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure.
• Creates and maintains the branch business plan and/or sales activity plan.
• Directs sales and customer service activities for a variety of financial products and services.
• Deploys resources to optimize individual and team performances.
• Responsible for monitoring branch compliance with bank policies, procedures and operational integrity, and explanations of local programs, policies and objectives in partnership with Regional Operations Manager.
• Directs the coordination and communication of sales, marketing, and product initiatives within the branch.
• Coaches and develops branch team in assessing customer needs and maximizing sales opportunities through direct sales and referrals to business partners within other areas of the company.
• Actively involved and engaged in the community in a leadership capacity and seen by the community as a market leader.
• Finds ways to add value, connect others and strengthen designated community.
• Establishes short-term department goals to achieve functional area objectives.
• Implements new policies and procedures.
• Formerly Florida Community Bank

• Ensured operational integrity and risk management by ensuring that procedural requirements and processes were known and utilized.
• Oversaw the staffing, coaching and performance management of all branch staff.
• Provided a supporting role ensuring platform team members adhered to operations policies and procedures.
• Responsible for overseeing onsite operational compliance, internal controls, security policies and procedures.
• Worked beside retail branch staff while managing them to ensure excellent customer service delivery.
• Met established service and operational goals and acted as a leader in the branch.
• Supervised vault operations and procedures.
• Provided assistance in training of staff members.
• Supervised preparation and distribution of monthly and quarterly branch reports.
• Ensured financial institution compliance with the BSA/AML, Community Reinvestment Act and Equal Employment Opportunity regulations.
• Effectively supervised staff to maximize productivity, motivation and development.
• Effectively communicated with staff regarding branch objectives, branch performance and individual performance, trained and coaching employees to ensure individual development.
• Coordinated security measures and trained branch personnel to ensure the safety of personnel, company property and customers.
• Performed duties and responsibilities of the Branch Manager in their absence.

GPA: Graduated top 5% of class.