Taj Mitchell
Baltimore,MD
Summary
Marketing and brand communications professional with diverse experience in business administration, customer service, healthcare, and sales. Demonstrates a strong understanding of business fundamentals, market research, and brand alignment, supported by an MBA in Marketing. Skilled in copywriting, administrative support, brand development, and cross-functional collaboration to help organizations communicate value and enhance their image and presence.
Overview
11
11
years of professional experience
Work History
Sales Associate
Nordstrom
Towson, MD
06.2024 - Current
- Maintain an in-depth knowledge of product lines, trends, and promotions to assist customers effectively and enhance their overall shopping experience
- Assist management in coordinating events to drive traffic, boost department sales, and increase awareness
- Promptly resolve customer inquiries and concerns to ensure customer satisfaction and brand loyalty
- Collaborate with management and the visual merchandising team to develop and sustain the department, foster customer engagement, and improve customer retention
- Assist with training new team members on the POS system, product knowledge, standard operating procedures, and customer service practices that reflect Nordstrom's guidelines
- Coordinate the details and pricing of handbag and accessory repairs with contractor on the customer's behalf
- Support the department's special events and sales by contacting customers through email or text to inform them of promotions, reward club benefits, and exclusive events
- Achieved $200k in sales within six months, and was recognized as the top salesperson in the department for five consecutive months
Marketing Administrator
Super Bakery Inc.
Remote
01.2021 - 12.2023
- Supported the planning and execution of marketing initiatives by coordinating projects, timelines, and deliverables across internal teams
- Managed administrative workflows for the marketing department, improving organization, documentation, and efficiency
- Maintained marketing assets, documents, and databases to ensure accuracy and accessibility
- Supported executive leadership with scheduling, reporting, developing itineraries and communication related to marketing operations
- Conducted market research to identify trends and competitive insights for strategies to increase brand awareness
- Researched and collected industry data to create presentations and reports for upper management to be used at speaking engagements, trade shows and in meetings
- Assisted with writing marketing materials such as newsletters, presentations, blog posts, flyers, and printed material
- Reviewed and edited written material for grammatical errors, clarity, tone, and brand inconsistencies
- Analyzed consumer data to identify trends and develop effective strategies to promote and sell products
Business Development and Marketing Intern
Whiting-Turner Contracting Company
Towson, MD
07.2018 - 01.2019
- Identified and analyzed market trends across various construction industry sectors to produce quarterly reports that showcase growth, potential business opportunities, and changes within each sector
- Supported logistics for events, ensuring seamless execution and coordination of activities
- Managed and coordinated travel arrangements for team members traveling to various conferences across the US
- Worked closely with senior management and team members to prepare a mock proposal using Canva that was presented at the end of my internship
- Assisted team members with writing and editing responses for RFP's
- Prepared presentations for internal stakeholders, highlighting the progress of major construction projects in the higher education sector
Certified Pharmacy Technician
Howard Pharmacy
Baltimore, MD
10.2015 - 06.2018
- Increased the number of assisted living patients from 3 to 11 within a month by establishing relationships with multiple facility owners and marketing the pharmacy's delivery services
- Communicated with insurance companies, patients, and healthcare providers to accurately and quickly fill prescriptions
- Organized workspace by maintaining customer profiles, filing physical prescriptions, and managing customer will call, resulting in a more efficient workflow
- Trained five pharmacy staff members to use Prime RX (pharmacy software used to fill prescriptions)
- Managed inventory by tracking stock levels and ordering supplies as needed
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts
- Performed administrative duties such as filing, data entry, answering phones, maintaining inventory and scheduling delivery times
Cashier/Pharmacy Technician
Rite Aid
Baltimore, MD
08.2014 - 09.2015
- Promoted from cashier to certified pharmacy technician after completing the Rite Aid Technician Training Program and passing the PTCE (Pharmacy Technician Certification Exam)
- Filled, reconstituted, and dispensed an average of 100 prescriptions per day
- Maintained inventory by removing outdated and recalled medicines from stock shelves, which resulted in accurate data for the pharmacy's prescription software
- Collaborated with healthcare providers to resolve prescription discrepancies effectively
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty
Education
MBA - Marketing
University of Baltimore
Baltimore, MD12-2020
Bachelor of Science - Business Administration
University of Baltimore
Baltimore, MD12-2017
Skills
- Administrative support
- Team collaboration
- Customer engagement
- Guest relations
- Market research
- Brand awareness
- Sales strategy
- Content creation
- Research and trend analysis
- Copywriting and editing
Timeline
Sales Associate
Nordstrom
06.2024 - Current
Marketing Administrator
Super Bakery Inc.
01.2021 - 12.2023
Business Development and Marketing Intern
Whiting-Turner Contracting Company
07.2018 - 01.2019
Certified Pharmacy Technician
Howard Pharmacy
10.2015 - 06.2018
Cashier/Pharmacy Technician
Rite Aid
08.2014 - 09.2015
MBA - Marketing
University of Baltimore
Bachelor of Science - Business Administration
University of Baltimore