Taja Bonner
Newark,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects.
Overview
2026
2026
years of professional experience
Work History
Dialer Support Specialist
Bread Financial
Columbus, OH
10.2021 - Current
- Assisted in the development of dialer campaigns and strategies to maximize customer engagement.
- Monitored, tracked, and reported on dialer performance metrics to ensure optimal contact rates.
- Resolved technical issues with the dialer software as they arose.
- Created detailed reports regarding call volumes, response rates, and other pertinent data.
- Provided guidance and assistance to team members when utilizing the dialer platform.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Travel Agent
CX Loyalty- Chase Bank
Westerville, OH
04.2021 - 10.2021
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
Collector
National Enterprise Systems
Columbus, OH
11.2020 - 04.2021
- Monitored and located debtors by using automated systems.
- Educated customers on variety of consolidations and available options to promote valuable decision-making.
- Identified valuable solutions for customers with credit problems.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting consolidation.
- Stayed on top of daily workload with speed and efficiency.
Customer Service Representative
Sedgwick CMS
New Albany, OH
01.2020 - 11.2020
- Analyzed information gathered by investigations and reported findings and recommendations.
- Gathered and documented evidence to support medical leave.
- Checked into questionable claims, interviewing Doctors and claimants to resolve errors and omissions.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Acted as intermediary between WalMart and customers, including researching and assessing information to determine validity of claims.
Customer Service Representative/Team Lead/Supervisor
1-800-flowers.com
Hebron, OH
09.2019 - 12.2019
- Complied with company policies, objectives and communication goals.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Shared details on how to properly care for purchased flowers and plants with customers.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Trained staff to provide excellent customer service to challenging customers.
Machine Operator
Ridge Corporation
Etna, OH
04.2015 - 06.2017
- Making walls,floors, and skirts for semi truck
- Keep detailed reports of maintenance activities performed on machinery.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Production Worker
HFI
Columbus, OH
02.2013 - 08.2015
- Created door, and roofs for Honda
- Verified accuracy of finished products against work orders or blueprints.
- Cleaned up work area at end of shift to maintain safe working environment.
- Adhered strictly to established guidelines and procedures while performing duties.
Direct Care Worker
Midwest Healthcare Services
Newark, OH
- Assisted clients with daily activities, including meal preparation and medication administration.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Encouraged socialization through recreational activities such as group outings and community events.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Established trusting relationships with clients by being a reliable source of support.
Collections Representative
Bread Financial
Columbus, OH
Stretch Dialer Specialist
Bread Financial
Columbus, OH
- Running the Dialer system to push calls to agents using a weekly strategy given by leaders. Sending hourly reports, approving time off etc.
Education
High School Diploma -
Newark High School
Newark, OH06.2009
Job Corp
Cleveland Heights, OHSkills
- Assembly procedures
- Workplace safety
- Lockout/tagout
- Basic math
- Quality assurance
- Quality assurance controls
- Machinery operations
- Assembly and production
- Equipment inspection
Achievements
Currently part of CEP and AE Commitee
Timeline
Dialer Support Specialist
Bread Financial
10.2021 - Current
Travel Agent
CX Loyalty- Chase Bank
04.2021 - 10.2021
Collector
National Enterprise Systems
11.2020 - 04.2021
Customer Service Representative
Sedgwick CMS
01.2020 - 11.2020
Customer Service Representative/Team Lead/Supervisor
1-800-flowers.com
09.2019 - 12.2019
Machine Operator
Ridge Corporation
04.2015 - 06.2017
Production Worker
HFI
02.2013 - 08.2015
Collections Representative
Bread Financial
Stretch Dialer Specialist
Bread Financial
High School Diploma -
Newark High School
Job Corp
Direct Care Worker
Midwest Healthcare Services