Summary
Overview
Work History
Skills
Timeline
Generic

Taja Dove

District Heights

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

9
9
years of professional experience

Work History

Sales Associate/Optician

Ray-Ban
11.2022 - Current
  • Maintaining up-to-date knowledge on latest eyewear trends and technology
  • Authoritatively advising customers on suitable eyewear based on their needs
  • Boosted store's reputation through consistent high-quality service
  • Provided personalized eyewear consultations to enhance customer satisfaction and ensure accurate prescription fulfillment.
  • Educated clients on proper lens care and maintenance, promoting long-term product satisfaction and usage.
  • Mentored junior staff in optical techniques and customer service best practices, fostering a collaborative work environment.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Managed inventory levels, ensuring product availability aligned with customer demand.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Optician

For Eyes Optical at Greenbelt, Maryland
05.2021 - 11.2022
  • Managed optical prescriptions with precision
  • Collaborated with team to enhance customer experience
  • Innovatively addressed complex vision cases
  • Precisely managed optical prescriptions, ensuring error-free customer service.
  • Implemented new vision correction solutions, enhancing client satisfaction.
  • Developed personalized eyewear plans, increasing client retention.
  • Provided expert guidance on eyewear maintenance to customers.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Sales Associate

Comcast
02.2020 - 05.2021
  • Managed customer inquiries with enthusiasm
  • Collaborated with team to meet sales targets
  • Implemented innovative sales strategies
  • Solved customer issues effectively
  • At Comcast, drove sales growth by consistently exceeding targets through effective customer engagement.
  • Boosted Comcast's customer retention by enhancing service response strategies.
  • Introduced digital tools to enhance team productivity and sales tracking.
  • Partnered with marketing to develop targeted campaigns, lifting customer engagement.
  • Energized team dynamics to foster a high-performance sales environment.
  • Achieved top sales performer status in Q4 2020 by exceeding sales goals by 15%.

Retail Sales Associate

Sprint(pcs)
05.2016 - 03.2020
  • Demonstrated product features and functionalities to enhance customer understanding.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Assisted in inventory management, ensuring stock levels met customer demand.
  • Collaborated with team members to achieve store sales targets and improve customer satisfaction scores.
  • Implemented promotional strategies to increase foot traffic and boost sales performance.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Operated product tools, equipment, and point of sale terminals.
  • Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Skills

  • Customer Service
  • Problem Solving
  • Inventory Management
  • Time Management
  • Retail Operations
  • Product Knowledge
  • Sales Strategy
  • Eyewear Trends
  • Vision Correction
  • Customer Experience Enhancement
  • Client Satisfaction
  • Workflow Management

Timeline

Sales Associate/Optician

Ray-Ban
11.2022 - Current

Optician

For Eyes Optical at Greenbelt, Maryland
05.2021 - 11.2022

Sales Associate

Comcast
02.2020 - 05.2021

Retail Sales Associate

Sprint(pcs)
05.2016 - 03.2020

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Taja Dove