TAJA JACKSON
LAS VEGAS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Rep
Asurion LLC
06.2021 - 12.2024
- Handled customer calls, resolving inquiries and confirming orders efficiently
- Improved customer satisfaction by providing clear service details
- Utilized communication skills to enhance customer engagement
- Addressed customer needs, ensuring prompt and accurate service
- Contributed to team goals through effective problem-solving
Customer Service Rep
The Elevance Health
01.2023 - 08.2023
- Handled inbound member calls, enhancing satisfaction through clear communication
- Resolved claims inquiries, ensuring accuracy and efficiency in case processing
- Verified eligibility for cases, contributing to streamlined operations
- Dispatched replacement insurance cards, improving member access to services
- Analyzed member inquiries, verified claim eligibility, and provided accurate information, enhancing customer satisfaction and streamlining claim processes
Guest Room Attendant
Wynn Resorts
08.2021 - 01.2022
- Changed linens and towels, ensuring guest satisfaction and comfort.
- Cleaned and sanitized rooms enhance guest experience and safety.
- Assisted guests, resolving inquiries to improve their stay.
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Education
High School -
Monterey Trail High School
Sacramento, CA05.2017
Skills
- Customer service
- Problem solving
- Conflict resolution
- Customer relations
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Follow-up skills
- Insurance claims review
- Crew leadership
Additional Information
Handled inbound member calls, enhancing satisfaction through clear communication., Resolved claims inquiries, ensuring accuracy and efficiency in case processing., Verified eligibility for cases, contributing to streamlined operations., Dispatched replacement insurance cards, improving member access to services., Analyzed member inquiries, verified claim eligibility, and provided accurate information, enhancing customer satisfaction and streamlining claim processes., Handled customer calls, resolving inquiries and confirming orders efficiently., Improved customer satisfaction by providing clear service details., Utilized communication skills to enhance customer engagement., Addressed customer needs, ensuring prompt and accurate service., Contributed to team goals through effective problem-solving., Changed linens and towels, ensuring guest satisfaction and comfort., Cleaned and sanitized rooms, enhancing guest experience and safety., Assisted guests, resolving inquiries to improve their stay.
Languages
English
Native or Bilingual
Timeline
Customer Service Rep
The Elevance Health
01.2023 - 08.2023
Guest Room Attendant
Wynn Resorts
08.2021 - 01.2022
Customer Service Rep
Asurion LLC
06.2021 - 12.2024
High School -
Monterey Trail High School
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