Taja Longmore
Philadelphia,PA
Summary
I am a well detail-oriented team leader with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Field Operations Supervisor
Cardinal Point Security Group
Philadelphia, PA
02.2024 - Current
- Supervised field operations staff to ensure compliance with company policies and procedures.
- Monitored daily performance of team members and provided feedback for improvement.
- Conducted regular meetings with the field operations staff to review job expectations, performance metrics, and employee development plans.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Drafted weekly and monthly reports on operational activities for management review.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Coordinated with other departments such as HR, Accounting, IT., when needed.
- Investigated incidents or accidents that occurred during field operations processes.
- Assigned tasks based on individual strengths and capabilities within the team.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Optimized delivery of service by conducting assessments, overseeing work, and proactively solving routine and complex problems.
- Scheduled inspections of worksites to gauge technician skill and performance in field.
- Maintained operating efficiency at all worksites.
- Prepared and planned worksites to help jobs run smoothly.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
Patient Service Representative
RHA Health Services
Philadelphia, PA
12.2020 - 12.2023
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Developed and implemented customer service policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Documented patient information and care activities in electronic health record.
- Delivered support to medical staff in completion of patient paperwork.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Assisted with processing patient admissions, transfers and discharges.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Developed policies and procedures for effective site management.
Health Care Administrator
Growth Horizons
Philadelphia, PA
08.2018 - 12.2020
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Maintained up-to-date information in electronic medical records software.
- Communicated with patients, ensuring that medical information was kept private.
- Developed strategies for improving the quality of medical services provided by the organization.
Security Dispatcher (King of Prussia Mall)
Allied Universal
King of Prussia, PA
10.2014 - 01.2018
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Routed calls to police, fire, and ambulance service for additional assistance needed
- Assisted customers in emergency situations with appropriate information and support.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel
- Studied building floor plans to give directions and provide accurate information.
Education
Associate of Arts - Healthcare Administration
Western Governors University
Salt Lake City, UTHigh School Diploma -
Randolph Technical Highschool
PhiladelphiaSkills
- Microsoft Office
- Schedule coordination
- Schedule management
- Customer relationship development
- Operations management
- Logistics management
- Training and coaching
- Incident response
- Dispatch supervision
- Program leadership
- Administrative oversight
Timeline
Field Operations Supervisor
Cardinal Point Security Group
02.2024 - Current
Patient Service Representative
RHA Health Services
12.2020 - 12.2023
Health Care Administrator
Growth Horizons
08.2018 - 12.2020
Security Dispatcher (King of Prussia Mall)
Allied Universal
10.2014 - 01.2018
Associate of Arts - Healthcare Administration
Western Governors University
High School Diploma -
Randolph Technical Highschool
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