TAJAE JOHNSON
Spanish Town
Summary
Customer Service Professional experienced in high-volume contact center and retail environments. Achieved customer satisfaction through effective phone, chat, and in-person support while resolving complex issues. Focused on building relationships, cultivating partnerships, and contributing to overall company success.
Conscientious brand ambassador with several years of experience utilizing brand management techniques to effectively market and sell products. Confident public speaker comfortable presenting products to large groups. Creative problem-solver with knack for strengthening consumer product relationship and knowledge.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Brand Ambassador
LASCO
09.2025 - 06.2026
- Promoted products to enhance brand awareness
- Promoted products to enhance brand awareness
- Supported marketing campaigns and outreach activities to strengthen community engagement
- Represent LASCO at in-store activations and community events
Customer Service Representative
Alorica
05.2021 - 01.2025
- Managed 100+ daily customer interactions through phone, chat, and email, ensuring timely resolutions and customer satisfaction
- Resolved issues including refunds, exchanges, billing discrepancies, and missing orders
- Processed orders and updated accounts in CRM systems, facilitating accurate order fulfillment and account management
- Achieved quality and performance standards through consistent adherence to protocols and customer service best practices
- Maintained quality and performance standards
- Oversaw activities related to Amazon account
Education
Distinct College -
Distinct College
Spanish Town, JA 09.2025 - 06.2026
NCTVET -
HEART Trust/NTA Garmex Academy
Kingston, JA 01.2018 - 01.2019
High School Diploma -
Greater Portmore High School
Portmore , JA 01.2013 - 07.2016
No Degree -
Jose Marti High School
Spanish Town, JA 09.2010 - 01.2013
Skills
- Brand Promotion
- Brand promotion
- CRM Systems
- Customer Service
- Conflict Resolution
- De-escalation
- Communication
- Problem Solving
- Time Management
- Multitasking
Certification
- Clothing and Textile (CXC Grade 3)
- English A (CXC Grade 2)
- Biology (CXC Grade 2)
- English (City & Guilds Level 2)
Timeline
Distinct College -
Distinct College
09.2025 - 06.2026
Brand Ambassador
LASCO
09.2025 - 06.2026
Customer Service Representative
Alorica
05.2021 - 01.2025
NCTVET -
HEART Trust/NTA Garmex Academy
01.2018 - 01.2019
High School Diploma -
Greater Portmore High School
01.2013 - 07.2016
No Degree -
Jose Marti High School
09.2010 - 01.2013