Ta'jah Collins
Summary
Enthusiastic Leasing Consultant with 2 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Providence Management Company
11.2021 - Current
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Assist residents down the road when they have questions or concerns about their apartment or monthly statement.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Auditor
Pics Inventory
06.2021 - 11.2021
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Prepared detailed audit workpapers for review by senior auditors.
- Assisted in preparing audit plans based on established objectives and standards.
- Analyzed financial data and prepared reports outlining findings and recommendations.
Housekeeping
Embassy Suites
11.2019 - 06.2021
- Handle guest accommodations by cleaning rooms to Hilton’s quality standards
- Maintain guest confidentiality and provide customer service to guests
- Complete housekeeping reports and filed paperwork into hotel database
- Provide maintenance repairs as needed with guest rooms
- Assist with inventory management for housekeeping supplies
- Assist other departments within hotel to establish proper protocol.
Assistant Manager
Sam’s Mart
02.2017 - 11.2019
- Managed customer service inquiries and complaints in a timely manner.
- Train new employees to handles all product transactions
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Customer Service Associate
Quiktrip
04.2015 - 01.2017
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Maintained an organized system for tracking customer interactions and feedback.
- Developed relationships with key clients through regular contact and follow-up communication.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
Teacher
Bridge Point Christian Academy
07.2015 - 11.2016
- Facilitate curriculum to students
- Coordinate weekly parent teacher meetings to discuss student progress
- Provide supervision to students during indoor/outdoor activities
- Maintain a safe learning and playing environment for students
- Prepare healthy meals and snacks for students.
Sandwich Artist
Subway
04.2012 - 11.2014
- Greet and serve guests
- Use point of sale system to record customer orders and compute bills for transactions
- Prepare food in a timely manner
- Maintain food safety and sanitation standards
- Perform cash-in accounting procedure for all forms of money and supplies
- Perform inventory management by stocking supplies.
Education
College Preporatory -
Meridian High School
05.2014
Nursing
Gwinnett Technical College
Lawrenceville, GASkills
- Microsoft Office: Word, PowerPoint, Outlook, Excel
- Conflict Resolution
- Customer Relationship Management
- Customer Service
- Inventory Management
- Multi-tasking
- Partnership-Building
- Market Trends
- Relationship Building
- Clear Communication
- Lease Renewals
- Reporting and Correspondence
- Application Management
- Leasing Terms and Specifications
- Telephone and Email Etiquette
- Customer Service Expertise
- Cash Handling
- Leasing and Sales
Timeline
Leasing Consultant
Providence Management Company
11.2021 - Current
Auditor
Pics Inventory
06.2021 - 11.2021
Housekeeping
Embassy Suites
11.2019 - 06.2021
Assistant Manager
Sam’s Mart
02.2017 - 11.2019
Teacher
Bridge Point Christian Academy
07.2015 - 11.2016
Customer Service Associate
Quiktrip
04.2015 - 01.2017
Sandwich Artist
Subway
04.2012 - 11.2014
College Preporatory -
Meridian High School
Nursing
Gwinnett Technical College
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