Tajah Fleming
Mt Laurel
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
12
12
years of professional experience
Work History
Fraud Analyst
Barclays Bank Delaware
06.2022 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Insurance Agent
CSAA Insurance Group
11.2017 - 06.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Client Service Representative
Bank of America
05.2013 - 08.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
William Penn High School
New Castle, DE06-2010
Skills
- Effective communication
- Transaction monitoring
- Telephone and email etiquette
- Service delivery support
- Relationship building
- Problem-solving
- Problem-solving abilities
- Organizational skills
- Critical thinking
- Excellent communication
Timeline
Fraud Analyst
Barclays Bank Delaware
06.2022 - Current
Insurance Agent
CSAA Insurance Group
11.2017 - 06.2022
Client Service Representative
Bank of America
05.2013 - 08.2017
William Penn High School
Similar Profiles
Chaz LoweChaz Lowe
Customer Care Manager at Barclays Bank DelawareCustomer Care Manager at Barclays Bank Delaware
Jennifer KrejciJennifer Krejci
Relationship Manager/Customer Service Representative at Barclays Bank DelawareRelationship Manager/Customer Service Representative at Barclays Bank Delaware
Ravneet LambaRavneet Lamba
VP Fraud Strategy Execution and Governance Lead at Barclays Bank DelawareVP Fraud Strategy Execution and Governance Lead at Barclays Bank Delaware
PERIHAN KUMASPERIHAN KUMAS
Warehouse Lead at HD SUPPLY Facilities MaintenanceWarehouse Lead at HD SUPPLY Facilities Maintenance
Kamran MaharovKamran Maharov
Software Engineer at Self-EmployedSoftware Engineer at Self-Employed