Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tajah Luster

Greenville,MS

Summary

Dedicated administrative professional with successful medical experience in fast-paced office, hospital, retail and remote setting. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Skilled at producing high-quality content to increase sales and conversion rates. Responsible, detail oriented, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Remote Member Advocate

Maxor
01.2023 - 11.2023
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Remote - Prior Authorization Pharmacy Technician

CVS Caremark
12.2021 - 01.2023
  • Communicate with physicians, insurance companies and members while gathering data to process prior authorizations in order to obtain Tier 3 medications
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Answer telephones, responding to questions or requests
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
  • Resolved third-party billing, computer system and customer service issues.

Certified Pharmacy Technician

Chicot Memorial Medical Center
12.2018 - 12.2021
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Preparing presentations and monthly projects
  • Creating marketing materials such as flyers, brochures, or monthly newsletters to keep the public/staff informed
  • Maintains relations with community organizations, hospitals, and other referral sources in order to generate admissions
  • Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Assisted development and implementation of new administrative procedures
  • Mix pharmaceutical preparations, according to written prescriptions
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.

Career Coach

South Delta Planning & Development
08.2014 - 12.2018
  • Assisted high school students in building successful job search strategies.
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Provided coaching and mentoring to students

Education

High School Diploma -

Greenville Weston High School
Greenville, MS
05.2010

Bachelor Of Arts - Sociology 5/2014

Tougaloo College
Tougaloo, MS

Skills

  • Problem-Solving Skills
  • Patient Confidentiality
  • Clerical Support
  • Pharmacy Records Management
  • Inventory Control
  • Staff Development
  • Office Administration
  • Digital Content Generation
  • Sales Expertise
  • Project Coordination
  • Marketing and Advertising

References

Daryl Richards, Area Director
South Delta Planning and Development 
(662) 820- 2708

Tammy Kellebrew, Director of Pharmacy
Chicot Memorial Medical Center, 
(870) 814 -3399
tlkellebrew@gmail.com

Mechelle Tripplett, Senior Technician
Fred's Pharmacy 
(662) 822- 9827

Timeline

Remote Member Advocate

Maxor
01.2023 - 11.2023

Remote - Prior Authorization Pharmacy Technician

CVS Caremark
12.2021 - 01.2023

Certified Pharmacy Technician

Chicot Memorial Medical Center
12.2018 - 12.2021

Career Coach

South Delta Planning & Development
08.2014 - 12.2018

High School Diploma -

Greenville Weston High School

Bachelor Of Arts - Sociology 5/2014

Tougaloo College

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