Tajah Muhammad
Lilburn,GA
Summary
Healthcare professional with extensive experience in patient care, ensuring positive patient experiences and accurate data management, insurance verification and payment processing. Proven ability to collaborate effectively with teams and quickly adapt to fast-paced healthcare environments. Known for excellent communication skills and dynamic energy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Northside Hospital Gwinnett
11.2024 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Insurance verification, addressing discrepancies to streamline patient access and reduce delays.
- Create invoices and payment processing
- Implemented workflow improvements that increased patient satisfaction scores through effective communication strategies.
ASSISTANT MANAGER
THOMAS FAMILY AGENCY
10.2022 - 01.2025
- Conducted interviews and processed intake paperwork for new employee onboarding.
- Organized team meetings to foster collaboration and communication.
- Facilitated discussions on best practices to enhance company longevity.
- Developed strategic plans aimed at improving processes and efficiency.
- Managed projects and presentations to align with organizational goals.
- Led and hosted meetings to ensure effective information sharing.
- Coordinated communication between departments to streamline project workflows and ensure timely delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
CO-LEAD PRA
KAISER PERMANENTE
01.2015 - 10.2023
- Initiate/lead and manage projects
- Facilitated communication between departments to streamline project execution and resource allocation.
- Collected patient financial liabilities such as copay and outstanding balances, providing accurate information on costs, balances, insurance coverage and charges resulting in an 85% increase in successful copay collection and 5% increase in outstanding balance collection rates.
- Insurance verification
- Improves patient satisfaction communicating with them using AIDET steps strengthening patient experience and compliance
LEAD REPRESENTATIVE SPECIALIST
NUTRICIA – NORTH AMERICA
01.2011 - 04.2015
- Answered daily calls with exceptional customer service.
- Worked cross-functionally with territory managers to maximize patient support.
- Managed Central and East territories to identify key accounts.
- Processed orders and sample request.
- Performed all administrative duties (guest check-in, distributed mail, ordered supplies and groceries for office, scheduled travel arrangements, booked conference rooms, etc.)
- Created and sent invoices.
- Processed payments & Arranged shipping through post services for products.
Education
MASTER OF BUSINESS ADMINISTRATION - PROJECT MANAGEMENT
Colorado Technical University
01.2020
BACHELOR OF ARTS DEGREE - JURISPRUDENCE
Montclair State University
01.2010
Skills
- Customer Service
- Insurance verification
- Financial management
- HIPAA compliance
- Patient registration
- Healthcare systems navigation
- Medical terminology
- Phone and email etiquette
- Team collaboration
- Conflict Resolution
- Organizational Management
Certification
- Life Coach, 01/01/20
- Medical Terminology, 01/01/17
Timeline
Patient Access Representative
Northside Hospital Gwinnett
11.2024 - Current
ASSISTANT MANAGER
THOMAS FAMILY AGENCY
10.2022 - 01.2025
CO-LEAD PRA
KAISER PERMANENTE
01.2015 - 10.2023
LEAD REPRESENTATIVE SPECIALIST
NUTRICIA – NORTH AMERICA
01.2011 - 04.2015
BACHELOR OF ARTS DEGREE - JURISPRUDENCE
Montclair State University
MASTER OF BUSINESS ADMINISTRATION - PROJECT MANAGEMENT
Colorado Technical University
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