Tajah Muhammad
Summary
Energetic Administrative Professional dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in multiple software programs. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Performance Coach
WINN Network
10.2020 - Current
- Coaching/Mentoring
- Create/Manage projects and presentations
- Develop curriculums/classes/courses
- Lead/host and organize meetings
- Keynote/guest motivational speaker
- Execute company’s business strategy
- Discuss best practices for company longevity
- Organize strategic plans to improve processes and efficiency
Assistant Manager
Thomas Family Agency
10.2023 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Patient Registration Assoc.
KAISER PERMANENTE
01.2015 - 10.2023
- Initiate/lead and manage projects
- Build team collaboration and morale
- Communicate with leaders both internally and cross-functionally
- Collects patient financial liabilities such as copay and outstanding balances, providing accurate information on costs, balances, insurance coverage and charges resulting in an 85% increase in successful copay collection and 5% increase in outstanding balance collection rates.
- Demonstrates problem solving skills during difficult and tense situations with patients, de-escalating conflicts during non-medical altercations and using panic buttons for medical emergencies.
- Promotes brand image serving as Kaiser Permanente’s brand ambassador, a fast-paced work environment, by respectfully and professionally serving patients and members creating a seamless member-patient experience between registration and receiving departments.
- Improves patient satisfaction communicating with them using AIDET steps strengthening patient loyalty and compliance and decreasing anxiety.
Lead Representative
Nutricia North America
01.2011 - 04.2015
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Master of Business Administration - Project Management
Colorado Technical University
01.2020
Bachelor of Arts Degree - Jurisprudence
Montclair State University
01.2010
Skills
- Transformational leadership
- Public Speaking
- Team Building
- Organization
- Curriculum Design
- Microsoft Office Suite
- Project Management
- Conflict Resolution
- EPIC
- Health Connect
- IRCS
- Quickbooks
Certification
LIFE COACH 2020
Timeline
Assistant Manager
Thomas Family Agency
10.2023 - 01.2025
Performance Coach
WINN Network
10.2020 - Current
Patient Registration Assoc.
KAISER PERMANENTE
01.2015 - 10.2023
Lead Representative
Nutricia North America
01.2011 - 04.2015
Bachelor of Arts Degree - Jurisprudence
Montclair State University
Master of Business Administration - Project Management
Colorado Technical University
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