Hi, I’m
Tajai Webster
Jacksonville,FL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious standards and metrics. Well-versed in industry regulations and asset protection strategies. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
5
years of professional experience
Work History
Ally Bank
Bank Teller
11.2022 - Current
Job overview
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Placed orders for customer checks and verified starting numbers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with bank security policies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
American Advisors Group
Senior Mortgage Processor
12.2020 - 08.2022
Job overview
- Process FHA applications from time of receipt of application to submission of loan package to underwriting
- Single point of contact for customer requests
- Gather, organize and track loan documentation
- Work with lenders, applicants, underwriters, appraisers and others to complete processing
- Resolve customer service issues
- Assist with answering claim department concerns
- Verify customer occupancy documentation and resolve routine title issues including vesting issues and various liens
- Execute closing actions to ensure timely and effective closing process
- Performs other related duties as assigned- cross training
Wells Fargo
Mortgage Specialist/Processing
06.2020 - 11.2020
Job overview
- Call center environment with inbound/outbound calls & pipeline carrying of 140+ customers
- Interview borrowers to understand their specific situation
- Ensure necessary information and complete packages are received in timely manner
- Answer inbound inquiries from borrowers regarding status of loss mitigation review
- Access information on multiple systems to inform borrowers of loan terms, important dates and deadlines
- Accurately complete reports and claims billing within required guidelines
- Notify customers and ensure their understanding of current status, options, timelines, coordination touch points, customer obligations through process and loan modification decision
- Communicate and coordinate with multiple Servicing departments (both internal and external to WF)
- Remain as single point of contact to borrower throughout loss mitigation, loan modification, foreclosure process and claims billing disputes
- Effectively work in team environment to achieve team/volume goals and provide superior customer service.
Select Portfolio Servicing Inc
Mortgage Specialist
12.2019 - 06.2020
Job overview
- Handled customer calls efficiently and effectively, while providing exceptional customer service
- Accurately and promptly execute transactions, such as billing inquiries and account changes
- Identify customer needs through in-depth probing
- Solve customer problems using swift, sound judgments based on facts of each situation
- Resolved account delinquency by collecting past due payments as needed
- Communicated loss mitigation options and decisions to customers
- Obtain complete and accurate documentation from customers and approved third parties
- Manage daily workflow within prescribed timeline and quality metrics, if assigned loan population
- Complete affirmations prior to proceeding to foreclosure if assigned loan population.
ADT Security
Collections Representative
03.2019 - 11.2019
Job overview
- Responded to customer questions, resolve issues within scope of responsibility, utilize dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
- Single point of contact for customer requests and claim billing disputes
- Update claims system with rebuttal status within required SLA
- Answered general billing related questions, resolve billing issues, assist, and direct customers to appropriate department
- Met predetermined departmental standards for productivity and quality measures
- Initiated outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed
- Participated on internal quality/continuous improvement teams on a rotational basis.
United States Army
Soldier
03.2018 - 11.2018
Job overview
- Due to medical discharge)
- Participate in, or support, combat and other military operations, such as humanitarian or disaster relief
- Operate, maintain, and repair equipment
- Perform technical and support activities
- Supervise junior enlisted personnel
Education
Virginia Beach Technical And Career Education CenterVirginia Beach, VA
06.2018
Green Run High SchoolVirginia Beach, VA
High School Diploma
06.2018
Skills
- Staff Assistance
- Virtualization Technologies
- Banking Standards
- Daily Logs
- Account Updating
- Regulatory Compliance
- Money Handling
- Information Processing
- Data Security and Validation
- Complex Information Interpretation
- Recordkeeping Compliance
- Workflow Processes
Timeline
Bank Teller
Ally Bank
11.2022 - Current
Senior Mortgage Processor
American Advisors Group
12.2020 - 08.2022
Mortgage Specialist/Processing
Wells Fargo
06.2020 - 11.2020
Mortgage Specialist
Select Portfolio Servicing Inc
12.2019 - 06.2020
Collections Representative
ADT Security
03.2019 - 11.2019
Soldier
United States Army
03.2018 - 11.2018
Virginia Beach Technical And Career Education Center
Green Run High School
High School Diploma
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