Skilled professional with over 4 years of expertise in counseling, investigation, assessment, referral, crisis intervention, service negotiation and advocacy, education, program and project management, in-services training, administration and community outreach for children, adolescents and families in a variety of environments. Proactively develop, streamline and energize projects, programs and other disciplines to enhance the social, educational and psychological characteristics of students, parents, educators, social workers and the general public. Proven record of success communicating and interacting with clients, physicians, nurses, police officers, social workers, family services workers and residential and community agencies. Dedicated and focused professional who excels at prioritizing, completing multiple tasks assigned with exceptional follow-through to ensure project goals are met. Knowledgeable in handling confidential matters and proprietary information. Highly accomplished professional with diverse experience; offering outstanding administrative and project management skills. Strong time management capabilities with a charismatic approach to motivate others; focused on exceeding desired outcomes within a specific timeframe. Excellent verbal and written communication skills. Impressively efficient, detail-oriented and disciplined in all tasks assigned. A highly organized, client-centric professional with a unique focus on customer first satisfaction while maintaining high ethical standards and optimal performance.
Overview
13
13
years of professional experience
Work History
Assistant Family Service Worker
DEPARTMENT OF CHILDREN AND FAMILIES
05.2016 - Current
Responsible for gathering social service information from clients; from birth to adulthood
Identified potential safety hazards through routine checks of supplies, equipment and environment.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Address legal issues, child abuse, discipline and assisting with hearings and providing testimony
Support the facilitation of care plans, progress reports, scheduling, ministry and appointments
Provide staff assistance to clients with social, emotional, psychological or behavioral problem
Integrate a variety of diffusing techniques for youth to resolve conflict resolve conflict situations
Consistent performance of field work, office work, counseling and providing parenting techniques
Supervise visits along with the case worker as well as Transports clients to appointments and visits
Implement and support structured routines and activities to prevent and manage aggressive behavior
A liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children with problems, disabilities, abuse or poverty issues
Provide, find or arrange for support services: child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling or parenting classes to prevent more serious problems
Develop, review and follow up on service plans with clients to assess the quantity and quality of services
Counsel individuals, groups, families or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child or medical care
Paraprofessional
LINCOLN AVENUE SCHOOL
09.2015 - 05.2016
Presented subject matter to students under the direction and guidance of lead teacher
Assisted in the gathering and organizing of supporting documents for mediation and/or trial
Discussed assigned duties with classroom teachers in order to coordinate instructional efforts
Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
Planned, prepared and developed various teaching aids such as bibliographies, charts, and graphs
Developed and followed through with individualized learning plans and behavior plans for students
Communicated house rules for student behavior via teaching and reinforcing rules and expectations
Worked with individual students or small groups of students to reinforce learning of material or skills
Devised strategies for reinforcing material and understanding student needs, interests, and abilities
Managed individual and class behavior using and including the restraining of violent, assaultive students
Conducted quality assurance with all paperwork, adjusted misspellings and identified out-of-date content
Tutored and assisted children individually or in small groups in order to help them master assignments
Graded, computed and recorded homework, tests results using electronic and various marking devices
Observed and managed students' performance, and record relevant data to assess progress and growth
Guest Services
PRUDENTIAL CENTER
09.2012 - 05.2016
Responded to requests from guests for assistance and information about the local area
Responsible for registering all guests maintained a safe work environment for co-workers
Communicated effectively with Guest Services Manager and Greeters to ensure continuity
Provided a warm, positive and happy environment for Guests, their children and fellow visitors
Responsible for presenting optimally to customers by providing high quality and efficient service
Provided genuine hospitality and teamwork on an ongoing basis with each task that I undertake
Gave personal attention and took personal responsibility when providing guest services to visitors
Worked with the managers to resolve guest complaints and make accommodations when possible
Greeted and welcomed guests while performing outstanding guest relations for recurring business
Performed tasks and projects as delegated by the management team and corporate administration
Maintained professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Monitored staffing levels to provide adequate coverage for guest services.
Memorized museum history and layouts to provide comprehensive and top notch guest services.
Education
Bachelors of Arts - Women and Gender Studies
NEW JERSEY CITY UNIVERSITY
Jersey City, NJ
05.2016
Associates in Arts - Education
ESSEX COUNTY COLLEGE
Newark, NJ
05.2012
Skills
Family & Individual Counseling
Child & Family Services Act (CFSA)
Youth Criminal Justice Act (YCJA)
Family Violence & Child Protection
Crisis Intervention & Home Visits
Interview, Assessment & Negotiation
Group & Individual Therapy
Family Assistance & Case Plans
Adoption Process Support & Completion
Public Relations & Community Outreach
Prevention & Management of Aggressive Behavior (PMAB)
Organization & Time Management
Program & Project Management
Staff Development & In-Service Training
Regulatory Compliance
Reporting / Documentation
Research & Development
Administrative & Caseload Management
Adhere to Policies & Procedures
Confident Presentation & Commitment
Communication & Interpersonal Skills
Sharing Network of Essex County
Records Management & Data Entry
Microsoft Office Proficiency
OSHA Outreach Training
Medical Terminology
HIPAA Training
HIV Peer Educator
Strong Work Ethic
Workplace safety
Cross-functional coordination
Defect monitoring
Batch production
Complex Problem-solving
Accomplishments
Resolved product issue through consumer testing.
Interests
Youth mentor, providing guidance and support to empower the next generation of leaders
Volunteering
I enjoy cooking for friends and family gatherings
Blogging
Pilates
Learning new cooking techniques and expanding my culinary skills
Gym Workouts
Youth Development Programs
Community Cleanup
Cooking
I enjoy helping others and giving back to the community
Passionate about balancing physical health with mental and emotional wellness
Instructor of English, Mentor, Coach at NEW JERSEY DEPARTMENT OF EDUCATION, Department of Children and FamiliesInstructor of English, Mentor, Coach at NEW JERSEY DEPARTMENT OF EDUCATION, Department of Children and Families
Adoption and Licensing Social Worker at Department of Children and Families (DCF) – Boston, MAAdoption and Licensing Social Worker at Department of Children and Families (DCF) – Boston, MA