Tajanae Adams
Fife,WA
Summary
Self-directed professional with healthcare and customer service experience. Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Strong organizational and time management skills with ability to establish priorities to meet timelines. Work well as part of a team and maintain a professional and positive environment. Effective problem-solver and decision-maker, able to assess situations and identify solutions. Communication Platforms - Zoom and Skype. Microsoft Office Applications - Word, Excel, and PowerPoint | Type 35 WPM
Overview
5
5
years of professional experience
Work History
Retail Sales Associate Cashier
Camping World
06.2024 - Current
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Enrolled customers into loyalty programs, trained new hires, and used walkie talkie to communicate internally
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized
- Worked as part of a team and interacted with diverse customers and staff members
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Patient Service Representative
Pudget Sound Orthopedics
07.2023 - 07.2023
- Worked as part of a team and interacted with diverse customers and staff members
- Answered incoming calls; set appointments for customers, update information, converse with staff, review documentation
- Creating, updating, and maintaining databases of patient medical records using computer software programs such Epic, and many others
- Maintaining knowledge of doctor's schedules, what type of doctor the doctors are, as well as different clinic locations, etc
- Resigned due to medical emergency
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used [Epic] to schedule appointments.
Health Information Specialist
Ciox - Community Healthcare
10.2022 - 11.2022
- Creating, updating, and maintaining databases of patient medical records using computer software programs such Healthsource, VM Ware
- Daily goal to complete 40 to 60 releases of information for patients transferring to hospitals or other facilities
- Sent correspondence Letters via the system to get the right information provided so as to process their release of information request
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
Resident Care Provider
Korean Women's Association
12.2020 - 05.2021
- Travelled to client homes to provide care and companionship
- Placed outbound calls to schedule appointments on behalf of client, and helped with light housekeeping duties, meal preparation, and medication reminders
- Assisted with personal care, dressing, grooming, and mobility
- Communicated effectively with clients, family members, and co-workers
- Documented client activities and change in behavior and abided by HIPAA guidelines to ensure privacy
Retail Sales Associate Cashier
Camping World
09.2020 - 12.2020
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Enrolled customers into loyalty programs, trained new hires, and used walkie talkie to communicate internally
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized
- Worked as part of a team and interacted with diverse customers and staff members
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
Childcare Provider
Brandy's Daycare
11.2019 - 02.2020
- Ensured high priority of health and safety of the children
- Established appropriate limits to provide a fun, safe, and positive experience
- Set a positive example in conduct and maintained safety and cleanliness of the establishment
Retail Cashier / Receptionist / Customer Service
Restaurant Depot
06.2019 - 10.2019
- Offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of work area
- Answered incoming calls, enrolled customers into membership programs, verified identification and business licenses, filed paperwork, made copies, and trained new hires
- Worked as part of a team and interacted with diverse customers and staff members
- Accounted for cash drawer at end of shift
Education
Bachelor of Arts - Applied Behavior Science
The University of Arizona Global Campus (Online)
Chandler, AZ05.2028
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2022
High School Diploma -
Maurice J. McDonough High School
Pomfret, MD01.2018
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
- Quick Learner
- Patience and Empathy
- Cleanliness and hygiene
- Cash Handling Accuracy
- Goal-oriented mindset
- Dependability
- Customer Engagement
- Customer Support
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Customer Service
- Customer Assistance
- Cash Register Operation
- Creative Thinking
- Adaptable and Flexible
- Decision-Making
- Cash Handling
- Basic Mathematics
- Relationship Building
- Product Knowledge
- Time Management
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Customer Satisfaction
- Organizational Skills
- Active Listening
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Retail Sales Associate Cashier
Camping World
06.2024 - Current
Patient Service Representative
Pudget Sound Orthopedics
07.2023 - 07.2023
Health Information Specialist
Ciox - Community Healthcare
10.2022 - 11.2022
Resident Care Provider
Korean Women's Association
12.2020 - 05.2021
Retail Sales Associate Cashier
Camping World
09.2020 - 12.2020
Childcare Provider
Brandy's Daycare
11.2019 - 02.2020
Retail Cashier / Receptionist / Customer Service
Restaurant Depot
06.2019 - 10.2019
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Maurice J. McDonough High School
Bachelor of Arts - Applied Behavior Science
The University of Arizona Global Campus (Online)