Tajanae Willis-Shorts

• Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.
• Lifted up to 50 pounds in individual packages without assistance.
• Made expedited and time-sensitive deliveries on-schedule.
• Routed mail to specific departmental mail stops on a defined daily route.
• Corrected problems with undeliverable mail by obtaining missing information and fixing labels.
• Operated electronic mail-sorting devices, sorting mail according to location and parcel type.
• Managed mail handling paperwork, including skid tags and loading documentation.
• Kept workspaces clean by regularly picking up discarded materials, missed mail and trash.
• Backed up operators with running high-volume sorting machinery.
• Restored service in malfunctioning machinery by clearing blockages and troubleshooting faults.
• Completed accurate sorting of over 100,000 pieces of mail each day with use of both manual and machine-assisted methods.
• Culled and sorted sacks of mail using conveyor systems.
• Managed special handling and odd-sized mail, sorting packages based on destinations.
• Bundled and labeled sorted mail for transportation to designated locations.
• Eliminated delays by quickly clearing jams in sorting equipment.
• Routed incoming mail for accurate distribution with correct use of boxes and pigeonholes.

While working for Vero's Chicago Pizza, I started out as a host, progressing to a waitress, and earning my final position as front-end manager.

• Maintained store readiness with smooth completion of opening and closing tasks.
• Served customers by processing returns and exchanges, as well as helping individuals locate desired products.
• Kept service consistent by coordinating breaks and monitoring customer levels, pulling in extra team members to handle overflow.
• Helped customers feel welcome and boosted loyalty by creating service-focused environment.
• Enforced compliance with procedures by monitoring activities and immediately correcting issues.
• Monitored and controlled front end schedules, supplies and expenses.
• Backed up front end staff in handling customer concerns and resolving problems with equipment or products.
• Achieved performance targets consistently by developing and implementing department action plans.
• Trained front-end employees on sales techniques, register operation and customer service strategies.
• Handled accidents involving store personnel or guests by assessing situations, rendering aid and completing forms.
• Maintained procedural and policy documentation covering front-end store operations.
• Prepared drawers, counted totals and resolved discrepancies to control financial risks.
• Established clear goals and coached employees to enhance performance and improve revenue.
• Coordinated breaks and monitored customer levels to keep service consistent.
• Managed cashiers, overseeing performance and promptly handling escalated issues.
• Set professional example and advised team to comply with policies and procedures.
• Coached and trained new employees procedures and company protocols.
• Coached cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Modeled exceptional customer service and engagement behaviors to team members.
• Maintained store readiness with smooth coordination of opening and closing tasks.

While working for Subway during my short period of time, I have

progressed in 2 positions from a regular sandwich artist to a dual-closer to an individual opener. and the final position being a shift lead.

• Make and distribute individual sandwiches, wraps, and salads catered to a customer's specifications
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity
• Acknowledged customer issues and resolved their problems quickly and efficiently
• Assisted clients in understanding their available options and helped them select the right service plans for their needs
• Developed and implemented tailored service plans to the needs of particular clients
• Effectively communicated with other employees and upper management to ensure complete care of customers
• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
• Evaluated the customers' needs and provided service options to meet their requirements
• Followed up with customers ensuring their satisfaction with their purchases
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
• Greeted customers and offered them assistance where possible
• Informed customers about current promotions and sales, encouraging them to take advantage.

• Designed lesson plans and instructional material conforming to current state and district standards
• Created instructional materials appropriate for students with wide range of mental, physical and emotional maturities
• Created and adapted lesson plans and classroom work to meet students' individual needs
• Communicated student progress and areas needing improvement to parents during parent conferences
• Communicated expectations and curriculum requirements to reinforce classroom goals
• Maintained comprehensive student records documenting attendance, grades and progress towards goals
• Established and maintained relationships with students, parents, staff and community members
• Maintained high classroom management and behavior management standards
• Partnered with school faculty and staff, parents and community agencies to improve student outcomes, develop solutions and plan curriculum
• Routinely evaluated students' progress towards lesson objectives through assessments like homework, quizzes, and tests
• Supervised students in classroom and out-of-classroom activities throughout working day
• Taught multiple subjects such as reading and language arts, social studies, mathematics, science and art in inclusive and self-contained classroom settings.

• Adhered to all store retail procedures and policies
• Cleaned shelves, tables, and counters
• Educated customers about product options to exceed their experience
• Effectively executed visual merchandising and marketing initiatives
• Estimated alteration of merchandise and cost of repairs
• Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
• Represented the store as a gatekeeper in a positive and professional manner
• Served multiple customers at once in a stressful environment
• Watched for, recognized, and prevented security risks
• Pushed carts and performed maintenance and cleaning of the parking lot
• Bagged groceries and assisted with carryouts.

• Educated customers about product options to exceed their experience
• Cleaned shelves, tables, and counters
• Adhered to all store retail procedures and policies
• Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
• Represented the store as a gatekeeper in a positive and professional manner
• Served multiple customers at once in a stressful environment
• Watched for, recognized, and prevented security risks
• Effectively executed visual merchandising and marketing initiatives
• Pushed carts and performed maintenance and cleaning of the parking lot
• Bagged groceries and performed carry outs.