Tajanaye Weisz
San Jose,CA
Summary
Versatile and motivated professional with a strong foundation in healthcare and beyond, known for quickly adapting to new environments and mastering diverse responsibilities with confidence. Proven success at Kaiser Permanente in enhancing efficiency and improving customer experience, including a 20% reduction in patient wait times. Equally skilled in administrative support, customer service, and team collaboration, with a track record of maintaining compliance in fast-paced, high-stakes settings. Driven by a passion for learning, I bring a proactive mindset, critical thinking, and strong organizational skills to every role I take on—committed to excelling in any industry I serve.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HOSPITAL RECEPTIONIST (FULL-TIME)
Kaiser Permanente Healthcare
San Jose, USA
09.2021 - 06.2024
- Provided accurate information in response to patient inquiries, ensuring excellent customer service.
- Assisted physicians with scheduling tests, referrals, and follow-up visits efficiently.
- Evaluated daily schedules to optimize patient flow and minimize missed appointments.
- Streamlined patient check-in process, reducing wait times by 20% through effective scheduling.
- Maintained confidentiality of medical records following HIPAA regulations at all times.
- Managed multiple tasks simultaneously while ensuring accuracy of completed work.
- Collaborated with healthcare staff to enhance operational efficiency and communication.
- Tracked office supply inventory to maintain adequate stock levels throughout the year.
- Performed basic clerical duties like typing correspondence letters or memos.
- Processed payments accurately using various methods such as cash, credit cards or checks.
- Ensured compliance with all applicable laws, regulations, and standards of practice.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
CALL CENTER REPRESENTATIVE
Kaiser Permanente Healthcare
San Jose, USA
08.2018 - 09.2021
- Managed high-volume call center operations, achieving 95% customer satisfaction rate.
- Resolved customer complaints promptly while maintaining professionalism and empathy.
- Guided customers in troubleshooting technical issues and addressing service inquiries.
- Collaborated with team members to meet organizational goals and enhance efficiency.
- Suggested process improvements to optimize call center operations.
- Utilized database system to document call notes and customer interactions.
- Maintained adherence to established procedures during customer interactions.
- Performed administrative duties, including appointment scheduling and processing paperwork.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Identified opportunities to improve policies and procedures related to customer service operations.
CASHIER/WAITRESS
Poorhouse Bistro
San Jose, USA
06.2018 - 12.2018
- Assisted customers with menu inquiries, fostering informed dining choices.
- Processed cash and electronic payments accurately, ensuring prompt transactions.
- Maintained checkout area cleanliness by regularly cleaning surfaces and organizing supplies.
- Collaborated with kitchen staff to deliver efficient service and high-quality meals.
- Executed opening and closing procedures, including cash register management and inventory restocking.
- Built positive relationships with co-workers to enhance team cohesion.
- Learned cross-departmental roles to ensure smooth store operations during peak times.
- Enforced safety and cleanliness standards, contributing to a hazard-free environment.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
HOSPITAL RECEPTIONIST (ON-CALL)
Kaiser Permanente Healthcare
San Jose, USA
09.2017 - 08.2018
- Responded to patient inquiries with accurate information, ensuring exceptional customer service.
- Assisted physicians with efficient scheduling of tests, referrals, and follow-up visits.
- Evaluated daily schedules to enhance patient flow and reduce missed appointments.
- Streamlined check-in process, achieving a 20% reduction in wait times through effective scheduling.
- Maintained confidentiality of medical records in accordance with HIPAA regulations.
- Managed multiple tasks concurrently while ensuring high accuracy of completed work.
- Collaborated with healthcare staff to improve operational efficiency and communication.
- Processed payments accurately using cash, credit cards, or checks.
- Updated patient information in the hospital database accurately and promptly.
- Ensured compliance with all applicable laws, regulations, and standards of practice.
- Prepared daily reports for management summarizing activities that occurred during shift.
- Coordinated with internal departments to ensure smooth flow of operations in the front desk area.
E-CART DEPARTMENT MANAGER
Nob Hill Foods
San Jose, USA
01.2017 - 08.2017
- Trained and supervised associates to uphold high standards of customer service.
- Resolved escalated customer issues, fostering repeat business through enhanced satisfaction.
- Implemented efficient processes for daily operations, boosting productivity and workflow.
- Evaluated staff performance and provided constructive feedback to maximize team efficiency.
- Maintained safety and security by adhering to loss prevention guidelines, reducing risks.
- Managed E-CART operations, ensuring timely order fulfillment and adherence to company standards, increasing customer retention by 20%.
- Utilized strong organizational skills to prioritize tasks and consistently meet deadlines.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Ensured compliance with company policies and relevant regulations.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
FLORAL ASSISTANT
Nob Hill Foods
San Jose, USA
04.2016 - 12.2016
- Optimized stockroom organization for efficient access to fresh flowers and effective inventory management.
- Inspected incoming shipments for quality assurance, ensuring standards of freshness and condition.
- Designed eye-catching window displays that boosted customer interest and seasonal product sales.
- Guided customers in selecting floral arrangements, delivering tailored advice for increased satisfaction.
- Conducted daily inventory checks to maintain accurate records and sufficient supply of fresh flowers.
- Created custom bouquets for weddings, funerals, anniversaries, birthdays.
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Trained new staff members on proper techniques for assembling bouquets and arrangements.
- Monitored temperature levels in coolers storing perishable goods like plants and flowers.
- Updated pricing information on computer system daily to reflect current market values.
- Adhered to safety regulations when handling sharp tools such as scissors or knives while creating floral designs.
PHARMACY CLERK
Nob Hill Foods
San Jose, USA
10.2015 - 04.2016
- Managed inventory and restocked shelves with pharmaceutical products efficiently.
- Monitored expiration dates for medications and disposed of expired items properly.
- Tracked controlled substances in compliance with state regulations.
- Utilized pharmacy software to process prescriptions and refill requests accurately.
- Entered patient profiles and prescriptions into medication input software with precision.
- Adhered to safety protocols while handling hazardous drugs and chemicals.
- Prepared prescription labels using computer and printer systems effectively.
- Verified insurance coverage for medications prior to dispensing.
- Verified accuracy of prescriptions filled by pharmacists.
- Adhered to safety procedures while handling hazardous materials like chemicals used in compounding medications.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
COURTESY CLERK/CASHIER
Nob Hill Foods
San Jose, USA
09.2014 - 10.2015
- Assisted customers with bagging groceries and loading vehicles to improve convenience.
- Maintained clean and organized store front, ensuring a welcoming atmosphere.
- Collected carts from parking lots to enhance customer accessibility.
- Trained new clerks on store policies, promoting a knowledgeable team.
- Implemented efficient bagging techniques, reducing customer wait times significantly.
- Managed returns and reshelved items promptly, decreasing wait times by 20%.
- Collaborated with team members to uphold cleanliness and organization of front end.
- Followed food safety procedures when stocking refrigerated items to ensure compliance.
Education
Bachelor of Science - Nursing (BSN-RN)
Samuel Merritt University
Oakland, CA12-2026
Associate In Arts (A.A) - General Studies w/ Emphasis in Health Science
Evergreen Valley College
San Jose, CA05.2023
High School Diploma -
Santa Teresa High School
San Jose, CA05.2015
Skills
- Time management
- Problem solving
- Team collaboration
- Organizational skills
- Critical thinking
- Adaptability
- Leadership motivation
- Patient relations
- Administrative support
- Healthcare administration
- Customer experience
- Effective communication
- Work prioritization
- Cultural sensitivity
Awards
- Dean's List, 01/19/23
- CSU GE-Breadth Certificate of Achievement
Certification
- BLS - American Heart Association
References
References available upon request.
Timeline
HOSPITAL RECEPTIONIST (FULL-TIME)
Kaiser Permanente Healthcare
09.2021 - 06.2024
CALL CENTER REPRESENTATIVE
Kaiser Permanente Healthcare
08.2018 - 09.2021
CASHIER/WAITRESS
Poorhouse Bistro
06.2018 - 12.2018
HOSPITAL RECEPTIONIST (ON-CALL)
Kaiser Permanente Healthcare
09.2017 - 08.2018
E-CART DEPARTMENT MANAGER
Nob Hill Foods
01.2017 - 08.2017
FLORAL ASSISTANT
Nob Hill Foods
04.2016 - 12.2016
PHARMACY CLERK
Nob Hill Foods
10.2015 - 04.2016
COURTESY CLERK/CASHIER
Nob Hill Foods
09.2014 - 10.2015
Bachelor of Science - Nursing (BSN-RN)
Samuel Merritt University
Associate In Arts (A.A) - General Studies w/ Emphasis in Health Science
Evergreen Valley College
High School Diploma -
Santa Teresa High School
Similar Profiles
Cayce PaulCayce Paul
Pandemic Student Nurse at Kaiser Permanente Healthcare SystemPandemic Student Nurse at Kaiser Permanente Healthcare System
Richard L. DizonRichard L. Dizon
Travel OR Registered Nurse at AMN Healthcare (Kaiser Permanente Zion Medical)Travel OR Registered Nurse at AMN Healthcare (Kaiser Permanente Zion Medical)
Travis R. Brown IITravis R. Brown II
Travel Registered Nurse, PACU at Healthcare Pros - Kaiser PermanenteTravel Registered Nurse, PACU at Healthcare Pros - Kaiser Permanente
Nimalan ElanchelvanNimalan Elanchelvan
Marketing Specialist at KSQD - Natural Bridges MediaMarketing Specialist at KSQD - Natural Bridges Media
Yun Jhen ChenYun Jhen Chen
Client Relationship Manager-Tesla, ChargePoint at Huajie TechnologiesClient Relationship Manager-Tesla, ChargePoint at Huajie Technologies