TaJasha Hawkins

● Processed Life Insurance annuity policy servicing requests, including beneficiary, ownership, withdrawal, and distribution changes.

● Reviewed documents and account information for accuracy, completeness, and compliance.

● Researched policy issues and resolved servicing discrepancies.

● Supported policyholders and financial professionals with annuity account inquiries.

● Documented transactions and maintained accurate records while protecting confidential information.

● Coordinated with internal teams to resolve complex cases and meet processing requirements.

• Assisted California Medi-Cal members with benefits, eligibility, enrollment, and healthcare coverage inquiries.
• Researched complex cases and resolved member concerns through cross-departmental collaboration.
• De-escalated grievance calls using empathy, active listening, and conflict-resolution skills.
• Explained health plan policies and helped members navigate available healthcare services.
• Maintained accurate case documentation while protecting confidential member information.
• Managed high-volume inquiries while maintaining professionalism, accuracy, and service quality.

• After dedicating time caring for terminally ill family member, I am pleased to share that this situation has now been resolved. With a renewed sense of purpose, I was eager to reenter the workforce and apply my valuable skills, training, and experience.
• Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.

• Offered support to Ohio, Indiana and Georgia Medicaid recipients and addressed their needs.
• Handled delicate situations diplomatically to maintain positive relationships between organization and its valued members.
• Upheld productivity and quality standards
• Met customer call guidelines for service levels, handle time, accuracy and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to inquiries, questions, and concerns from members and providers regarding eligibility, enrollment, status of claims or authorizations, the interpretation of benefits, and over the phone referrals and authorizations for medical care.
• Developed strong relationships with clients, leading to increased loyalty and repeat business.

• Arranged furniture and added decorations to assist in setting up for catering events.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Achieved safe food handling practices by following all necessary guidelines and procedures.