Summary
Overview
Work History
Education
Skills
Timeline
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Tajauna Rich-Stewart

Ocala,FL

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Phone Triage Medical Assistannt

Langley Health Services
Sumterville, Florida
06.2022 - Current
  • Provided guidance to patients on how to access additional healthcare services.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Receive and screen visitors and phone calls. Determines nature of request, refers callers or visitors to appropriate staff, or personally provides routine or procedural information.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing, enrollment, travel and customer service. Serves as day-to-day liaison with executive office staff.

Patient Support Specialist

Healthcare Support Staffing
Ocala, Florida
02.2020 - 11.2021
  • Provided customer service to patients and their families, responding to inquiries in a timely manner.
  • Recorded messages for unavailable staff members and delivered them promptly.
  • Facilitated communications between office staff, physicians, nurses, payers, vendors.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Participated in quality improvement initiatives aimed at optimizing the delivery of patient support services.
  • Answered multi-line phone system and accurately routed calls to correct individuals.

Medical Assistand/Patient Referral Coordinator

Langley Health Services
Sumterville, FL
03.2016 - 10.2019
  • Communicated with patients regarding their referral status, providing updates when necessary.
  • Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Organized patient charts before each day's clinic sessions began.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Education

Registered Medical Assistant

Marion Technical Institute
Ocala, FL
12-2015

High School Diploma -

Wildwood High School
Wildwood, FL
05-1999

Skills

  • Appointment Scheduling
  • Confidentiality
  • Verbal Communication
  • HIPAA Compliance
  • Patient Triage
  • Data Entry
  • Complex Problem-Solving
  • Clinical Documentation

Timeline

Phone Triage Medical Assistannt

Langley Health Services
06.2022 - Current

Patient Support Specialist

Healthcare Support Staffing
02.2020 - 11.2021

Medical Assistand/Patient Referral Coordinator

Langley Health Services
03.2016 - 10.2019

Registered Medical Assistant

Marion Technical Institute

High School Diploma -

Wildwood High School

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Tajauna Rich-Stewart