TAJAY EDGERSON
Las Vegas,NV
Summary
Customer service professional with extensive experience in management and medical administrative support. Proven ability to adhere to policies and maintain patient confidentiality while delivering high-quality care. Strong communication skills and a proactive approach to problem-solving enhance team dynamics and support organizational objectives.
Overview
6
6
years of professional experience
Work History
Night Auditor / Customer Service
The Virgin Hotel Las Vegas
Las Vegas, NV
11.2022 - Current
- Processed customer service requests via phone support and email support.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in LMS to track requests, problems and solutions.
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyzed and updated all necessary changes to Salesforce software.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Worked with internal teams to understand business needs and changing strategies.
Front Desk Receptionist/ medical coding
Nevada Pain Care
Las Vegas, NV
06.2023 - 04.2024
- Assisting with various administrative tasks, including filing, data entry, and preparing documents.
- Maintaining organized records and documentation, ensuring compliance with company policies.
- Scheduling appointments, managing the patient calendar, and ensuring timely follow-ups.
- Familiarity with basic Microsoft Office applications (Word, Excel, etc.).
- Using electronic medical record (EMR) systems, billing software, and other relevant computer programs.
- Verifying insurance information and obtaining necessary documentation.
- Assisting patients with inquiries and concerns, both in person and over the phone.
- Assisting with various administrative tasks as needed, such as preparing patient charts or answering questions from other staff.
Administrative Assistant / Secretary
Andre’s Serenity Family Mortuary and Crematory LLC
Las Vegas, NV
12.2022 - 06.2023
- Perform a variety of administrative and clerical tasks to help keep the office organized.
- Serve as initial point of contact, greet patients, and maintain a warm and welcoming atmosphere.
- Provide information regarding services, products, and location directions.
- Receive incoming mail and packages, handle printing tasks, and enter data into the company system.
- Prioritize and manage workload to meet deadlines and provide professional customer service.
VIP Representative / Customer Service
Rio All Suites Hotel and Casino
Las Vegas, NV
02.2022 - 11.2022
- Participated in brainstorming sessions aimed at improving overall customer experience within the organization's venues.
- Prepared reports on customer satisfaction levels among VIP clientele after each event or performance at the venue.
- Provided assistance with setting up private spaces for exclusive use by VIP guests.
- Coordinated transportation services as requested by VIP guests.
- Created promotional materials highlighting special offers available exclusively for our most valued customers.
- Collaborated with other departments to ensure efficient resolution of customer issues.
Manager
The Dragon Emporium
Las Vegas, NV
10.2019 - 08.2022
- Assessed team members' skillsets to assign tasks for optimal efficiency.
- Created monthly reports summarizing operational performance metrics for senior management.
- Analyzed customer feedback data to formulate action plans for service enhancement.
- Ensured compliance with regulatory requirements and industry standards consistently.
- Resolved employee conflicts by providing guidance on company policies and procedures.
- Coached and mentored team members to enhance job performance effectively.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01.2023
Skills
- Medical billing and coding
- Accounts receivable management
- Collections and payment posting
- Insurance verification and claims processing
- Revenue cycle management
- Electronic health records (EHR) and medical records (EMR)
- Government programs (Medicare and Medicaid)
- Third-party payer interactions
- Managed care systems (HMO, PPO, POS)
- Workers' compensation handling
- Co-pay and deductible management
- CMS 1500 and UB-04 forms
- Front office operations
- Medical terminology expertise
- Anatomy and physiology knowledge
- HIPAA compliance
- Customer service excellence
- Data analysis skills
- Employee training programs
- Multitasking and organization
High Academic Honors
- High Academic Honors Recognition
- Dean's List
- Honor Roll
Timeline
Front Desk Receptionist/ medical coding
Nevada Pain Care
06.2023 - 04.2024
Administrative Assistant / Secretary
Andre’s Serenity Family Mortuary and Crematory LLC
12.2022 - 06.2023
Night Auditor / Customer Service
The Virgin Hotel Las Vegas
11.2022 - Current
VIP Representative / Customer Service
Rio All Suites Hotel and Casino
02.2022 - 11.2022
Manager
The Dragon Emporium
10.2019 - 08.2022
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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