Tajea Jackson
Irvington,NJ
Summary
Dedicated Customer Service Representative with a decade of experience in providing outstanding customer care. Demonstrates proven abilities in effective communication and relationship building, leading to increased customer satisfaction and loyalty. Possesses strong conflict resolution and problem-solving skills aimed at enhancing the overall customer experience. Focused on driving service quality improvements while seeking ongoing professional development opportunities.
Overview
11
11
years of professional experience
Work History
Patient Intake Representative
Johnson Rehabilitation Institute
05.2024 - Current
- Managed high-volume inbound calls, screened inquiries, provided accurate information, and ensured timely follow-up and message relay according to department guidelines.
- Verified insurance for new referrals, documented all interactions with insurance representatives and patients, and resolved discrepancies to ensure accurate billing and service authorizations.
- Pre-registered patients obtained the necessary documents (insurance cards, prescriptions, referrals), and ensured that patient records were accurately updated in the system for smooth registration.
- Scheduled, rescheduled, and prioritized patient appointments for multiple services, communicated department policies on co-pays, cancellations, and late arrivals, and ensured all involved parties had the necessary information before appointments.
Patient Service Representative
CityMD
08.2023 - 03.2024
- Efficiently managed administrative tasks, including scanning insurance cards, conducting online verifications, and updating patient accounts meticulously.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Maintained the accuracy of patient records by regularly updating information such as demographics, insurance details, HIPAA forms, and financial waivers.
- Respond promptly to provider requests by scheduling referral appointments, showcasing a commitment to facilitating timely, well-coordinated patient care.
Sales Associates
Banana Republic Factory
09.2022 - 08.2023
- Helped customers assemble brand-consistent outfits that matched their style.
- Translated personal style and current trends into actionable solutions to help customers solve their fashion dilemmas.
- Supported the sales floor, fitting room, cash wrap, buy online, pick up in-store (BOPIS), and ship from store (SFS) as needed.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Patient Access Representative
Newark Beth Israel Medical Center
05.2018 - 01.2022
- Delivered exceptional customer service by greeting and assisting patients, colleagues, and external customers with a consistently professional and friendly demeanor, fostering positive relationships.
- Conducted detailed patient interviews to accurately gather demographic, financial, and insurance information, facilitating smooth scheduling, pre-registration, and registration processes for an optimized patient experience.
- Partnered with cross-functional teams to ensure high-quality service delivery and uphold customer satisfaction standards.
- Managed patient financial interactions by collecting co-payments, explaining financial obligations, issuing receipts, and completing daily cash reconciliations to ensure financial integrity and security.
Sales Associate
Dollar General
08.2017 - 12.2017
- Unload and organize merchandise efficiently, following company processes to ensure timely placement of products in stockrooms or on the sales floor.
- Create visually appealing merchandise displays, and maintain shelf organization by rotating and restocking products to optimize customer access.
- Provide outstanding customer service by assisting with product location and processing transactions through the cash register, ensuring accurate payments, and smooth checkout experiences.
- Maintain store cleanliness, including floor care, trash removal, and restroom upkeep, while supporting inventory management and order replenishment tasks.
Assistant Manager
Family Dollar
10.2015 - 07.2017
- Applied problem-solving skills to address customer inquiries and disputes, escalating issues through proper channels to ensure prompt, satisfactory resolutions.
- Motivated and guided team members, offering clear direction and constructive feedback to ensure the successful completion of objectives, and maintain team efficiency.
- Managed after-hours store operations and accounting, including balancing cash drawers, and making deposits to ensure compliance with banking policies and company procedures.
- Performed inventory tasks, including updating price tags for clearance items, unpacking shipments, stocking shelves, and executing store schematics to optimize product presentation.
Sales Associates
Dollar Tree
10.2014 - 10.2015
- Delivers exceptional customer service with a friendly and approachable demeanor, ensuring a positive shopping experience, and customer satisfaction.
- Contributes to efficient inventory management by unloading deliveries, organizing products, and restocking shelves to ensure a well-maintained sales floor.
- Handles customer transactions accurately and securely, processing payments via the POS system, and ensuring smooth, error-free checkouts.
- Actively monitors the store to maintain a safe, secure shopping environment, and assists with additional tasks to support store operations and profitability.
Education
Bachelor's Degree - Organizational Leadership
Pillar College
Newark, NJ05.2022
Associate's Degree - Business Management
Union County College
Cranford, NJ01.2018
Skills
- Team leadership
- Communication skills
- Strategic problem identification
- Prioritization and task management
- Effective problem resolution
- Data entry accuracy
- Service-oriented communication
Timeline
Patient Intake Representative
Johnson Rehabilitation Institute
05.2024 - Current
Patient Service Representative
CityMD
08.2023 - 03.2024
Sales Associates
Banana Republic Factory
09.2022 - 08.2023
Patient Access Representative
Newark Beth Israel Medical Center
05.2018 - 01.2022
Sales Associate
Dollar General
08.2017 - 12.2017
Assistant Manager
Family Dollar
10.2015 - 07.2017
Sales Associates
Dollar Tree
10.2014 - 10.2015
Bachelor's Degree - Organizational Leadership
Pillar College
Associate's Degree - Business Management
Union County College
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