Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ta'Jeanna Brunson

Columbia,SC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

2
2
years of professional experience

Work History

MEDICAID/Medicare Customer Service Representative

Maximus
Columbia, SC
02.2023 - 01.2024
  • Provide exceptional customer service and claims support to Medicaid/Medicare beneficiaries by phone, email, and mail
  • Research and resolve customer inquiries regarding claims, benefits, eligibility, payments, and reimbursements
  • Utilize multiple systems and databases to verify customer information, check claim status, and process requests
  • Communicate complex insurance information in a clear, patient manner to elderly and disabled customers
  • Collaborate with teammates to share knowledge and ensure consistent, high-quality service
  • Consistently met or exceeded all individual and team metrics for customer satisfaction, issue resolution, and call handling.

SALES ASSOCIATE

Kings Beauty Supply
Columbia
08.2022 - 02.2023
  • Collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions, and offered product advice.

STORE ASSOCIATE

Dollar Tree
Columbia
04.2022 - 06.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.

STORE ASSOCIATE

Foodlion Grocery Store
Columbia
12.2021 - 04.2022
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
  • Cleaned shelves and restocked with new inventory when products stock ran low
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.

Education

HIGH SCHOOL DIPLOMA -

Westwood High School
06.2022

Skills

  • Merchandising Knowledge
  • Organizing And Planning
  • Collaboration
  • Active Listening
  • Enrollment Processing
  • Problem-Solving
  • Customer Service
  • Verbal and Written Communication
  • Reliability
  • Collaboration
  • Empathy
  • Time Management
  • Call Logging
  • Typing
  • Microsoft Outlook
  • Analytical Thinking
  • Organization And Recordkeeping
  • Customer Relations
  • Policy And Procedure Development

Timeline

MEDICAID/Medicare Customer Service Representative

Maximus
02.2023 - 01.2024

SALES ASSOCIATE

Kings Beauty Supply
08.2022 - 02.2023

STORE ASSOCIATE

Dollar Tree
04.2022 - 06.2022

STORE ASSOCIATE

Foodlion Grocery Store
12.2021 - 04.2022

HIGH SCHOOL DIPLOMA -

Westwood High School
Ta'Jeanna Brunson