Empathetic and adaptable professional with over 6 years of experience in customer service and client relations. Known for strong communication skills, problem-solving abilities, and a deep understanding of customer needs. Demonstrates patience, flexibility, and a commitment to delivering high-quality service in fast-paced environments. Seeking to leverage these strengths in a dynamic role where client satisfaction and operational excellence are top priorities.
Hi, I’m
Ta'Jeanna Brunson
Columbia,SC
Summary
Overview
3
years of professional experience
1
Certification
Work History
BlueCross BlueShield
FCMB Claims Customer Service Advocate II
05.2025 - Current
Job overview
- Handle customer inquiries with professionalism and empathy, ensuring accurate and timely responses.
- Process, adjust, and reprocess medical claims in accordance with policy guidelines.
- Accurately document all actions and interactions in internal systems.
- Identify and report claim-related issues or trends to appropriate departments for resolution.
- Maintain compliance with HIPAA and internal quality standards.
BlueCross BlueShield
Customer Service Advocate I
07.2024 - 05.2025
Job overview
- Communicated effectively with customers to address inquiries, concerns, and needs.
- Documented all customer interactions and actions taken in internal systems.
- Resolved billing and service issues with a focus on accuracy and customer satisfaction.
- Reported potential fraud and errors to appropriate departments for investigation.
- Ensured quality assurance standards were met through careful attention to detail.
- Processed billing transactions and payments in a timely and secure manner.
Maximus
Medicaid/Medicare Customer Service Representative
02.2023 - 01.2024
Job overview
- Provided exceptional customer service and claims support to Medicaid and Medicare beneficiaries via phone, email, and mail.
- Researched and resolved inquiries related to benefits, eligibility, and coverage.
- Utilized multiple systems and databases to verify and update customer information.
- Engaged positively with each customer, ensuring a compassionate and solution-focused experience.
- Collaborated with team members to share knowledge and improve service delivery.
- Consistently met or exceeded individual and team performance metrics.
Kings Beauty Supply
Sales Associate
08.2022 - 02.2023
Job overview
- Completed daily recovery tasks to maintain a clean, organized, and productive sales floor.
- Assisted customers in locating specific products and provided knowledgeable, friendly advice.
- Greeted and welcomed customers with professionalism and courtesy.
- Promoted and sold cosmetics and beauty products based on customer needs.
- Restocked shelves and monitored inventory levels to ensure product availability.
- Maintained a positive shopping experience through excellent customer service.
Education
Westwood High SchoolColumbia, SC
High School Diploma
06.2022
University Overview
Skills
- Customer Service & Support
- Claims Processing
- Problem Solving
- Effective Communication
- Documentation & Reporting
- Fraud Detection & Error Resolution
- Billing & Payment Processing
- Quality Assurance
- Adaptability & Flexibility
- Empathy & Patience
Certification
TRICARE Customer Service Training Program
Timeline
FCMB Claims Customer Service Advocate II
BlueCross BlueShield
05.2025 - Current
Customer Service Advocate I
BlueCross BlueShield
07.2024 - 05.2025
Medicaid/Medicare Customer Service Representative
Maximus
02.2023 - 01.2024
Sales Associate
Kings Beauty Supply
08.2022 - 02.2023
Westwood High School
High School Diploma