TAJERE MATTHEWS

Warehouse Operations Manager At BSN Sports, Leading with Passion.

• Directed full warehouse operations across inbound, outbound, inventory, and fulfillment in a high-volume environment
• Led and developed supervisors and associates, driving accountability, performance, and leadership growth in software and best practices for operational flows.
• Optimized labor planning against volume forecasts to control cost and maximize productivity, and reduced labor cost to profit financially.
• Streamlined workflows to eliminate bottlenecks and increase throughput and engaged managers to better streamline standard across the facility.
• Enforced OSHA compliance and strengthened site-wide safety standards, Partnered with Safety EHS Manager for proper alignment on goals and accurate reporting data.
• Delivered consistent execution through structured communication, process audits, and performance evaluations.

(Most Impactful Leadership Journey)

• Regional Operations Supervisor currently functioning as a Regional Manager due to the vacancy of my business partner. )
• Maintained full operational ownership of three major Texas markets: Dallas, Austin,and Houston, for six months without a co-lead, overseeing all inbound and outbound logistics, with 24/7 accountability.
• Piloted and successfully rebuilt the organizational structure and operational environment, and recruited high-performing leaders to drive market performance,improve team culture, and sustain business growth in each Texas location.
• Improved DFW Building PPH from 59 to a stabilized and standardized 65, significantlyenhancing operational productivity, and setting a consistent benchmark for marketperformance and cost.
• Reduced sortation cost by over $0.14 cost per box during tenure, contributingdirectly to improved margin control and operational cost efficiency.
• Traveled regularly (30% cadence) across Texas markets to ensure consistentexecution of operational standards, OSHA compliance, and alignment to companybest practices.
• Conducted structured audits focused on safety adherence, workforce certifications,procedural compliance, and team readiness, reducing risk and boosting auditoutcomes for long term stability.
• Managed comprehensive market KPIs, including Building PPH, CPB, labor cost, andtransportation spend, leveraging analytics to identify opportunities and trackperformance to goal.
• Led weekly and monthly strategic planning efforts for all markets, translating volumeforecasts into executable operational roadmaps across each market.
• Conducted KPI business reviews with senior leadership, delivering actionable insights,and driving alignment across field operations and executive
• Proficient in Microsoft Excel for generating daily operational reports and managing inventory control to support data-driven decision-making.
• Actively participated in departmental meetings, effectively communicating management directives and fostering alignment across teams.
• Supervised and led a team of 28 warehouse employees, and site managers promoting a culture of accountability, safety, and high performance.
• Developed and coordinated comprehensive training programs focused on safe work practices, proper equipment operation, and efficient workflow processes.

• Representation of manpower at client: JPMorgan.
• Office Environment, Human Resources Similarity
• Led on-site workforce management for JPMorgan, overseeing the recruitment, onboarding, and daily performance of over 64 associates during peak staffing seasons.
• Trained, mentored, and motivated employees to drive consistent productivity, maintain quality standards, and foster a performance-driven culture.
• Developed and executed strategic recruiting plans, and weekly staffing schedules, to ensure seamless alignment with client volume demands and headcount targets.
• Conducted 1-on-1 performance check-ins with all associates, delivering coaching, constructive feedback, and recognition on behalf of the client to support individual growth and team alignment.
• Reduced employee and subcontractor turnover by 7% through improved engagement, conversion-to-client strategies, and targeted retention efforts, significantly increasing associate tenure and morale.
• Adapted quarterly to evolving client needs, flexing staffing levels, and rebalancing workforce composition to meet project milestones and business goals.

• Operations Leader : Transportation Company
• Demonstrated full ownership of daily transportation operations, leading with urgency and accountability to meet delivery schedules and client expectations.
• Traveled up to 50% based on fleet location and delivery deadlines to ensure field-level execution, and on-time performance.
• Collaborated closely with senior leadership to monitor operational performance, maintain cost efficiency, and keep budgets within or under forecasted targets.
• Oversaw route planning and scheduling on a bi-weekly basis, ensuring load accuracy, route optimization, and driver coverage to meet service-level commitments.
• Inspected trucks and trailers to verify compliance with Federal Motor Carrier Safety Administration (FMCSA) standards, and company safety policies.
• Audited and managed Electronic Log Devices (ELDs) and driver logbooks to ensure compliance with Hours of Service (HOS) regulations, and proper break/rest adherence for all drivers.

• Production Lead : Freezer | Dry Fast Paced Environment - 7 Eleven Warehouse
• Played a key role in daily operational planning by assisting in the creation and execution of workforce schedules, managing call-outs, tardiness, and administering corrective actions, while documenting associate performance goals for continuous improvement.
• Trained and mentored associates to promote operational excellence, and prepare high performers to take on increased responsibilities, effectively reducing management workload and strengthening bench depth.
• Demonstrated hands-on leadership by consistently taking initiative on new tasks, leading by example, and setting a high standard for performance and accountability across the team.
• Oversaw the loading and unloading of 18-wheel trailers for multiple vendors, ensuring timely, accurate, and damage-free handling of all inbound and outbound freight.
• Identified workflow inefficiencies and implemented improved processes that enhanced departmental performance, reduced bottlenecks, and improved end-of-day completion times.

• First Leadership Position : Warehouse Leader > Promotion From Warehouse Associate
• Proficient in Microsoft Excel for generating daily operational reports and managing inventory control to support data-driven decision-making.
• Learned tons of information concerning leadership
• Actively participated in departmental meetings, effectively communicating management directives and fostering alignment across teams.
• Supervised and led a team of 28 warehouse employees, promoting a culture of accountability, safety, and high performance.
• Developed and coordinated comprehensive training programs focused on safe work practices, proper equipment operation, and efficient workflow processes.