Tajhmel Urbano
Suitland
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
UberEATS
New York, NY
02.2019 - Current
- I have over 10,000 completed deliveries
- Customer service
- Over 6 years of experience driving and delivering
- Over 6 years of experience gps navigation
Crew Member
McDonald's
Suitland, MD
03.2024 - 03.2026
- Maintained compliance with food safety standards during food preparation and service activities.
- Executed cash handling procedures accurately while managing transactions at the drive-thru window.
- Assisted in training new crew members on operational protocols and customer service techniques.
Sales Associate
Macy's
New York, NY
10.2021 - 12.2023
- 1. Worked doing customer service
- 2. worked and counted the registers
- 3. Separated and stocked merchandise to go on the floor
- 4. Filled merchandise onto the floor and folded clothes to go onto the merchandise tables
- 5. Put in online orders
- 6. Work on all floors in all departments
- 7. Back room intelligence
Crew Member
McDonald's
Jamaica, NY
03.2019 - 03.2021
- 1. Worked doing customer service
- 2. worked and counted the registers
- 3. stocked the various supply closets and refrigerators
- 4. cleaned the work and common area dutifully
- 5. made food for orders
Retail Sales Associate/Customer Service
Sears
Jamaica, NY
07.2018 - 01.2019
- 1. Worked doing customer service representative
- 2. Unloaded trucks of merchandise
- 3. Separated and stocked merchandise to go on the floor
- 4. Worked as a footwear department associate
- 5. Stock shoes in the stockroom and retrieve shoes for customers on demand
- 6. Worked and counted the register
- 7. Cleaned work and common areas dutifully
Support Associate
Military Commissary
Andrews AFB, MD
02.2017 - 05.2018
- 1. Provided customer service
- 2. Stocked the shelves at the end of shifts
- 3. Worked and counted the register
- 4. Was an effective bagger of groceries
- 5. Cleaned the work and common areas dutifully
Back Stock Associate
Bed Bath & Beyond
District Heights, MD
04.2016 - 12.2016
- 1. Back room intelligence
- 2. Stock shelves on the floor
- 3. Learned and back-stocked inventory
- 4. Worked and counted the register
- 5. Provided customer service
- 6. Cleaned the work and common areas dutifully
Education
High school diploma - Information Technology
Information Technology High School
Long Island City, NY06-2018
Skills
- Stocking
- Team development
- TikTok
- Cash register operations
- Food Production
- Customer service
- Serving Experience
- Restaurant experience
- Hospitality
- Kitchen Experience
- Packaging
- Kitchen Management Experience
- Greeting customers
- Communication skills
- Fast casual experience
- Cleaning Experience
- Grocery store
- Mobile devices
- Food Preparation
- Merchandising
- Retail Sales
- Food Safety
- Phone etiquette
- Food Service
- Client interaction via phone calls
- Numeracy
- Social media platforms
- Cashiering
- Math
- Cooking
- Typing
- Meal Preparation
- Driving
- POS systems
- Cash handling
- Retail math
- Delivery driver experience
- Food Handling
- Valid Driver's license
- Positive attitude
- Teamwork and collaboration
- Safe driving
- Clean driving record
- GPS and route planning
Certification
- Driver's License
- September 2018 to September 2029
- Non-CDL Class C
- CDL A
Timeline
Crew Member
McDonald's
03.2024 - 03.2026
Sales Associate
Macy's
10.2021 - 12.2023
Crew Member
McDonald's
03.2019 - 03.2021
Delivery Driver
UberEATS
02.2019 - Current
Retail Sales Associate/Customer Service
Sears
07.2018 - 01.2019
Support Associate
Military Commissary
02.2017 - 05.2018
Back Stock Associate
Bed Bath & Beyond
04.2016 - 12.2016
High school diploma - Information Technology
Information Technology High School