Tajhua Bryant
Phoenix,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Advanced Client Solutions
Bank of America
06.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Department of Revenue Manager
Valor Global
01.2020 - 05.2024
- Manage high volume of inbound/outbound calls to assist individuals with recognizing, managing, and resolving new and outstanding debts with the AZ Department of Revenue utilizing knowledge base and standard operating procedures. Conduct call assessments to highlight team achievements and honor opportunities for improvement.
Fraud Mitigation Lead
JP Morgan Chase
01.2018 - 01.2020
- Reduced operational cost and reinforced organization’s reputation and contributed to minimizing regulatory risk as it relates to financial services. Demonstrated ability to perform as SME for our team and manage escalations que to maintain our goal for one call resolution. Empowered team through team building exercises on a weekly basis.
Inbound Sales Manager
Wells Fargo
01.2014 - 01.2018
- Corresponded with business owners to maximize financial aptitude by educating, managing, and maximizing access to lines of credit and ancillary financial business services to elevate business operation. Trained and developed team to adhere to SOP’s, become knowledgeable on all lines of business, and perform with excellence. Performed regular call assessments to ensure agent alignment with metrics and departmental goals.
Education
High School -
South Mountain High School
01.2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
ABOUT ME
Exuberant and collaborative Manager with a solid history of achievement in Customer Service and Sales. Motivated and driven business professional with emphasis in training and development. Demonstrated leadership experience with a high level of prioritization, collaboration, and attention to detail. Empathetic and proactive manager.
Timeline
Advanced Client Solutions
Bank of America
06.2024 - 06.2025
Department of Revenue Manager
Valor Global
01.2020 - 05.2024
Fraud Mitigation Lead
JP Morgan Chase
01.2018 - 01.2020
Inbound Sales Manager
Wells Fargo
01.2014 - 01.2018
High School -
South Mountain High School
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