Taji Crews
Dothan
Summary
Highly motivated, results-driven professional skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking to obtain a great position in a people-oriented organization where I can maximize my skills and experiences, in a challenging environment to achieve the corporate goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Alabama Department of Human Resources
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enter data, file documents, register applications, scheduling appointments, sorting mail.
- Compose documents, proofreading documents, making copies,
- Maintaining and organizing records, ordering office supplies.
- Tracking deadlines, prepare reports.
- Cleaning
Customer Service Representative
MRS
06.2023 - 09.2024
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain a positive, empathetic, and professional attitude toward customers
Tax Preparer
Professional Tax Service
01.2023 - 06.2023
- Communicate with a diverse range of individuals and families on tax issues, getting information on income, expenses, credits, allowances and more
- Calculate tax payments, review data on reports and detect possible errors
- Estimate tax returns, deductibles, liabilities, and expenses
- Explain and simplify tax concepts that are often complicated and give tax planning tips and advice as applicable
Receptionist/Administrative Assistant
Professional Tax Service
10.2022 - 06.2023
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Schedule appointments, sign for incoming packages, and assist clients and other visitors
- Provide administrative support to ensure efficient office operations
- Maintain physical and digital filing systems
Correctional Officer
Ventress Correctional Facility
03.2019 - 08.2022
- Participates in the care and custody of inmates in adherence to correctional laws, rules, regulations, and established procedures
- Prepares and maintains records, forms, and reports
- Answered central telephone system and directed calls
- Escorted inmates to and from cells, courts, hospitals, and medical appointments
- Observed and supervised inmates throughout visits, mealtimes, recreations, phone calls, and showers
Education
Certificate (CMAA) -
Medical Front Office Administration Specialist
08.2022
Bullock County High School -
05.2014
Skills
- Active listening
- Adaptability
- Attention to Detail
- Customer Service
- Communication
- Organizational Skills
- Tax Preparation
- Compliance
- Microsoft Office
- Scheduling
- Problem Solving
- Time Management
- Multitasking
- Data Entry
- Team-Oriented
- Leadership
Certification
Adult and Pediatric First Aid/CPR/AED, 06/01/23
References
Available upon request.
Timeline
Administrative Assistant
Alabama Department of Human Resources
12.2024 - Current
Customer Service Representative
MRS
06.2023 - 09.2024
Tax Preparer
Professional Tax Service
01.2023 - 06.2023
Receptionist/Administrative Assistant
Professional Tax Service
10.2022 - 06.2023
Correctional Officer
Ventress Correctional Facility
03.2019 - 08.2022
Bullock County High School -
Certificate (CMAA) -
Medical Front Office Administration Specialist
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