Taji Perry
Edi production support engineer
Sandy Springs,GA
Summary
With 22+ years of progressive experience in Technical Support, this creative and strategic thinker is customer-oriented and hands-on. Their technical knowledge spans Agile Scrum SDLC and includes expertise in regression, unit, integration, user acceptance, beta, requirements, and defects testing as a certified QA tester. Proficient in programming languages like Java Script, XML, HTML, and Visual Basic. They also have experience with Crystal Reports, MVS, AS/400 (Mainframe), Novell GroupWise, POS systems, Lotus Notes, and Microsoft Outlook software. Proficiency extends to project management tools such as Microsoft Project and Microsoft Office (Excel, Word, PowerPoint, and Access), as well as Microsoft FrontPage. Familiar with Remedy and Vantive CRM tools and Visio project management tools. Expertise in LAN/WAN and TCP/IP protocols, ACD/MAX systems, UNIX/Linux environments, SQL databases (including MySQL and MS SQL Server Management Studio), Oracle databases, SMTP, FTP, SSL networks, and Cisco VPN networks. Provided training support and served as a Subject Matter Expert for multiple applications throughout their career. Troubleshooting is a strength, particularly in areas such as AS2, AS1, VPNs, FTPs, SSL networks, and Frame Relay.
Overview
28
28
years of professional experience
1
1
Certification
Work History
EDI Analyst
OpenText
01.2019 - Current
- Optimized data transmission processes, monitoring daily transmissions and addressing any issues promptly.
- Worked alongside cross-functional teams for seamless EDI system integration.
- Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
- Systematically documented all EDI mappings, schedules, profiles, and partner data for efficient retrieval.
- Coordinated successful migrations to new platforms or software versions, minimizing potential disruptions to business operations.
- Established strong relationships with trading partners to facilitate effective communication regarding EDI requirements and expectations.
Production Support Analyst
Optum
01.2021 - 01.2025
- Optimized resource allocation through effective workload balancing and prioritization of tasks in a fast-paced environment.
- Assisted in the evaluation of new tools or applications that could enhance the production environment''s effectiveness.
- Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
- Boosted team productivity by providing comprehensive training on new technologies and best practices.
QA Software Engineer I
NextGen Healthcare
01.2016 - 01.2019
- Providing Real-time Transaction Service (RTS) and Practice Management (PM) customers with the highest security applications and software
- I was dedicated and security-minded professional providing practical real world solutions
- Focusing on testing, calibrating, troubleshooting and debugging all software products regardless of their platform IE, Chrome or Single Sign On platforms
- Analyzing business, functional, & technical specifications & developing & executing structured test cases to prove fulfillment of requirements & feasibility of application usage & functionality;
- Testing emergency application defects in production systems, system patches, maintenance releases, enhancement releases, & implementations of new applications
- As a QA Engineer I focused on the following:
- ISTQB Certification as Software Tester Foundation Level (SQE Training 2/8/2016)
- Black box, White box, Smoke testing Regression Testing, Integration Testing and Ad Hoc Testing of all software products created by the Development team
- Exhibiting strong knowledge and understanding of EDI principles and technologies with emphasis on EDI problem solving and analytical skills
- Developing and executing Test Plans and Test Suites in a timely manner in accordance to the Software Development Lifecycle
- Routinely Attending and Leading Daily Agile Scrum Standup meetings
- Extensive communication with Business Analysts and Requirements Engineers
- Excellent organizational skills, including the ability to handle multiple projects concurrently
- Ability to work independently and as part of a team
- Familiarity with project management methodology and Time Management Accountability
- Creating User Stories and documentation procedures for NextGen applications
- Troubleshoot problems and issues related to the NextGen EDI suite
- Participate in QA staff Meetings
- Performing testing and upgrades of applications for the web based Viatrack EDI Clearinghouse
- Work in conjunction with the implementation and training team to optimize client workflows
- Utilize MS SQL Management studio to Query servers to validate data results for testing and Investigate and make recommendations on new performance methodologies and application design
- Exposure to Gherkin Automation Test script writing and UFT Automation execution
EDI Systems Analyst and Implementations (RTS)
NextGen Healthcare
01.2012 - 01.2016
- Facilitating Electronic data interchange (EDI) using a collection of e-business solutions that automates the transmission of data between healthcare organizations and Third-party entities including insurance payers, financial institutions and clearinghouses
- Utilizing industry-standard transaction formats such as 4010 and 5010 ANSI X12, this EDI Automation reduces costs, improves productivity, and eliminates use of hard copy Eligibility Inquiries (270/271), Referral Inquiries (278) and Claim Status Inquires (276/277)
- Experience delivering EDI/Value Added Network Level 3 technical support
- Strong knowledge and understanding of EDI principles and technologies with emphasis on EDI problem solving and analytical skills
- Experience working with Healthcare service providers
- Working knowledge of the implementation and troubleshooting of AS2 and Secure FTP protocols and connections
- Strong communication and customer service skills
- Excellent organizational skills, including the ability to handle multiple projects concurrently
- Familiarity with SDE CRM tracking application
- Ability to work independently and as part of a team
- Familiarity with project management methodology
- Create documents and documentation procedures for NextGen applications
- Troubleshoot problems and issues related to the NextGen EDI suite
- Assist with the setup and implementation of NextGen features
- Performing testing and upgrades of applications
- Work in conjunction with the implementation and training team to optimize workflows
- Investigate and make recommendations on new performance methodologies and application design
SR. EDI Analyst
AFLAC
01.2011 - 01.2012
- Company Overview: the world’s leading provider of on-demand Business Community Management solutions
- Recruited by the world’s leading provider of on-demand Business Community Management solutions to provide advanced technical support for escalated customer issues and answer complex questions on function and usage of product via the telephone and/or electronic format
- Interpret business requirements and produce technical specifications for map development
- Work with the Insurance Carriers to ensure user acceptance testing scripts are complete and approved in Edifact compliances
- Works as part of an application specific support team that works closely with end users to design and build the application to meet defined business requirements
- Setup communication protocols (AS2, SSL, SSH, FTP w/PGP, HTTPs FTP)
- Participate in requirement gathering sessions with internal and external clients to better understand the functionality they will be responsible for testing
- Proficient in writing business specifications, business test cases and managing project tasks to the project plan
- Analyzed test results and recommended improvements and re-tested identifying errors and issues
- Perform back-end database testing, regression and integration testing
- Provides basic to intermediate-level support on a broad range of hardware and software products, including network components and basic integration issues; escalates problems appropriately; monitors and maintains ownership of issues, ensuring problem resolution
- Experience with EDI, XML based and custom flat file format document exchange
- Experience with complex translation
- Maintains problem-tracking logs; identifies and communicates the existence of patterns in tracking logs as appropriate
- Maintains service-level agreement targets and ensures that requirements are met or exceeded; ensures that customers follow appropriate service procedures, and that all executive management issues are handled as top priority
- The world’s leading provider of on-demand Business Community Management solutions
EDI Network Support
Inovis, a GXS Company
01.2006 - 01.2011
- Company Overview: the world’s leading provider of on-demand Business Community Management solutions
- Recruited by the world’s leading provider of on-demand Business Community Management solutions to provide advanced technical support for escalated customer issues and answer complex questions on function and usage of product via the telephone and/or electronic format
- Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers; area of expertise (EDI Specialist Tier II)
- SME on Inovis product/services: Biz Manager, VAN Network, MFT (manage file transfer), Inovis Gateways
- Provide internal training sessions and cross-train other team members in area of product expertise
- Manage critical customer accounts as requested: (complied with HIPPA regulations and SOP’s)
- Participate in documentation and product review process for new product introductions
- Provide technical leadership and training for new and existing products within technical area
- Utilize strong experience in Unix, AIX, HPUX, Solaris, Linux - Red Hat, OS370, AS400- IBM iSeries, Microsoft Windows - 2000, 2003, XP, Client or Server to solve customer issues
- Utilize understanding and principles of Oracle, Microsoft SQL, DB2, Informix, Sybase, CloudScape, B-trieve, MS Access, ODBC, and JDBC to solve customer issues
- Relied on by team for expertise working with Data Translation software supporting data mapping and transformation processes
- Assist with escalations by utilizing strong understanding of structure and experience working with XML, XSLT, EDI, X12, EDIFACT, TRADACOMMS, ODETTE, Flat File, UCCNET, Rosettanet, and CIDX data formats
- Daily utilization of Networking Technologies, Firewalls, Routers, Switches, Security, Proxy Server, Load Balancer, TCP/IP, LAN, WAN
- Assist with customer problems by utilizing strong understanding in principles of a variety of communications protocols FTP over VPN, SSL, PPP, Frame/Circuits including: (Email (AS1), Http (AS2), FTPS (AS3), SMTP, SSL, ebXML, IMAP, JMS, BSC, Async, PGP, and NAESB)
- The world’s leading provider of on-demand Business Community Management solutions
Technical Support Supervisor-Abbott Helpdesk
Dendrite Int’l
01.2000 - 01.2006
- Recruited to deliver excellent end-user pharmaceutical representatives; by quickly resolving Tier 2 escalations for problems documented in Vantive tracking system
- Supervised a team of 10-20 tier 1 and 2 representatives
- Provided technical support of EDI communication of FTP, AS2, and VPN configurations, networking, and troubleshooting issues with implementation of Siebel
- Performed web server & remote systems administrative diagnostic by investigating to identify source issue and escalate to DBA and / applications development team
- Served as SME to provide training, support, installation and navigation for proprietary application (Siebel)
- Conducted multiple training sessions to teach pharmaceutical reps through navigating successfully through the (Siebel) system
- Provided direct technical support across all levels and departments
- Supported and assisted Account Managers with end user issues
- Supported and assisted Project Managers as required
- Support and assisted Quality Assurance with testing and deployment
- Analyzed applications and provided QA testing on screen views and applets
- Identified critical anomalies and provided strategic improvement for business technology and compliance requirements by testing data in relational databases (oracle and SQL)
- Maintained communications with customer by providing incremental updates of root cause and estimated time to resolution
- Implemented Asset tracking applications
- Provided training for Project Managers for systems
- Provided QA testing and release notes for proprietary applications
Technical Support Specialist
Dendrite Int’l
01.1997 - 01.2000
- Recruited by renowned global web hosting company to provide 100% phone support in a call center environment for Internet Information Server 5.0 and 6.0 web server infrastructures integrated with Windows Server 2003 and Unix (Red Hat)
- Supported websites by using extensive troubleshooting techniques including remotely logging into sites via FTP, verifying connections with windows and UNIX servers, and using admin tools for updating FrontPage extensions and .ASP pages
- Managed customer issues of web mail, POP3/SMTP mail servers, Miva shopping carts, HTML, and formail scripting
- Documented all customer dialogue and inquiries using Vantive Call Tracking System
- Resolved problems of connectivity issues for: DNS, modems, Ethernet, ISP, dial-up, Cisco VPN, and DSL
- Configured and provided extensive troubleshooting of FTP, AS2, VPN issues
- Supported system backup administration and disaster recovery planning in Windows environment, Oracle 7.x, MS SQL, UNIX (SUN Solaris, HP-UX, AIX, and VMS)
Education
Bachelor of Science Degree - Business Administration, Computer Science
St. Louis University
St. Louis, Mo05.1996
Skills
- System troubleshooting
- Network connectivity
- Business process analysis
- Security protocols
- Data validation techniques
- Process automation
- Error resolution
- Integration techniques
- Trading partner coordination
- Transaction set knowledge
- EDI system maintenance
- EDI implementation
- EDI compliance monitoring
- Communication protocols
- SQL query writing
- File transfer protocols
- EDI standards proficiency
- EDI training
- EDI testing procedures
- EDI software tools
- Troubleshooting skills
- Customer support
- Shipping documentation
- Data validation
- Invoice management
- Root-cause analysis
- Report analysis
- Business relationship development
- System analysis
- Documentation coordination
- Provider research
- Supply chain
- Provider verification
- Security compliance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Network configuration
- Interpersonal skills
- Client relations
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- System testing
- Quality assurance
- System maintenance
- Troubleshooting
- Agile methodologies
- Professional demeanor
- Problem-solving aptitude
- Information systems
- Network security
- Project documentation
- Systems analysis
- Technical analysis
- Database administration
- Cloud computing
- Change management
- Disaster recovery
- Analytical skills
- Data modeling
- Performance tuning
- Information security
- Business intelligence
- Product development
- Network architecture
- Technical writing
Performancereview
Jonathan Leaf, IT Manager, Inovis, Inc., 04/01/09, During Taji’s tenure here, he has proven himself to be one of our team’s top resources for problem solving. He has a great work ethic and creates value for the entire team by being enthusiastic, self-motivated, and resourceful. His positive attitude is infectious and successfully boosts the morale of the other employees. He is indeed a valued asset to our team.
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Certification
- Certified Information Systems Auditor (CISA) - Information Systems Audit and Control Association (ISACA).
- AWS Certified Solutions Architect – Associate - Amazon Web Services (AWS).
- CompTIA Certification
- Google IT Support Professional Certificate
Timeline
Production Support Analyst
Optum
01.2021 - 01.2025
EDI Analyst
OpenText
01.2019 - Current
QA Software Engineer I
NextGen Healthcare
01.2016 - 01.2019
EDI Systems Analyst and Implementations (RTS)
NextGen Healthcare
01.2012 - 01.2016
SR. EDI Analyst
AFLAC
01.2011 - 01.2012
EDI Network Support
Inovis, a GXS Company
01.2006 - 01.2011
Technical Support Supervisor-Abbott Helpdesk
Dendrite Int’l
01.2000 - 01.2006
Technical Support Specialist
Dendrite Int’l
01.1997 - 01.2000
Bachelor of Science Degree - Business Administration, Computer Science
St. Louis University
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