Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tajia Cleveland

Lander,WY

Summary

Dedicated customer service expert with a strong focus on effective communication and problem-solving. Proven ability to develop client relationships and deliver exceptional service in fast-paced environments.

Overview

11
11
years of professional experience
2009
2009
years of post-secondary education

Work History

Customer Sales and Service Expert

Simply Shoes
Lander, Wyoming
01.2021 - Current
  • Assisted customers with product selection and inquiries about shoe features.
  • Processed customer orders using point-of-sale systems efficiently.
  • Provided expert product knowledge to enhance customer shopping experience.
  • Maintained organized inventory displays for optimal product visibility and accessibility.
  • Educated customers on proper shoe care and maintenance techniques.
  • Answered telephone inquiries promptly and professionally.
  • Developed strong relationships with clients through effective communication skills.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Assisted customers with product selection, queries, and complaints.
  • Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
  • Maintained a clean work area by organizing shelves and removing outdated products from the display case.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information on products and services to customers.
  • Performed daily opening and closing tasks including checking all equipment for proper functioning.

Direct Care Worker

Northern Inc.
Lander, Wyoming
12.2017 - 01.2021
  • Assisted individuals with daily living activities and personal care tasks.
  • Supported clients in developing life skills and achieving personal goals.
  • Administered medications and monitored client health conditions regularly.
  • Documented client progress and maintained accurate care records.
  • Collaborated with healthcare professionals to ensure comprehensive care plans.
  • Facilitated recreational activities to promote social interaction among clients.
  • Provided emotional support and companionship to enhance client well-being.
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Responded promptly to emergency situations using sound judgment techniques.
  • Maintained confidentiality according to agency policies regarding client information.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Maintained accurate records of all services provided to clients.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental, and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Established trusting relationships with clients by being a reliable source of support.

Mobile home mover

PMS Mobile House Moving
Riverton, Wyoming
12.2014 - 12.2017

Technical skills

  • Driving: Ability to handle large loads on varied terrain, including tight corners and narrow roads, is crucial.
  • Loading and securing: Expertise in safely packing, loading, and securing both a mobile home and its contents is vital to prevent damage during transit.
  • Installation and setup: Knowing how to connect utilities like electricity and plumbing, and properly set up the home, is a key part of the job.

Physical skills

  • Strength and endurance: The ability to lift heavy items and work long hours, often in physically demanding conditions, is necessary.
  • Dexterity and coordination: Skills such as manual dexterity, arm-hand steadiness, and the ability to coordinate multiple body parts are needed for handling objects and operating equipment.
  • Reaction time: A quick reaction time is important for responding to unexpected situations that may arise during a move.

Cognitive and interpersonal skills

  • Problem-solving: The ability to think critically and creatively to solve unexpected problems, such as navigating difficult routes or fitting through narrow spaces, is a must.
  • Coordination: Skill in coordinating actions with others, such as a crew or traffic control, is essential.
  • Attention to detail: Being careful and thorough is necessary to avoid damage and ensure everything is properly secured and installed.
  • Communication: Strong communication skills are needed to interact effectively with clients, coordinate with team members, and understand instructions.
  • Dependability: Reliability and a strong sense of responsibility are crucial, as the job involves the significant responsibility of moving a client's property and home.

Education

Lander Valley High School
Lander, WY

Skills

  • Customer service
  • Conflict resolution
  • Quality assurance
  • Data entry
  • Problem solving
  • Effective communication
  • Time management
  • Adaptability
  • Organization
  • Returns and exchanges
  • Financial transactions
  • Regulatory compliance
  • Goal oriented
  • Process improvements
  • Sales strategy innovation
  • Contact follow-up
  • Technical proficiency
  • Complaint resolution
  • Self motivation
  • Analytical thinking
  • Multitasking and prioritization
  • Multitasking capacity
  • Inbound and outbound calling
  • Understanding customer needs
  • Account updating
  • Trained in Salesforce
  • Attention to detail
  • Multitasking Abilities
  • Document and records management
  • Computer skills

Timeline

Customer Sales and Service Expert

Simply Shoes
01.2021 - Current

Direct Care Worker

Northern Inc.
12.2017 - 01.2021

Mobile home mover

PMS Mobile House Moving
12.2014 - 12.2017

Lander Valley High School
Tajia Cleveland