Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tajiah McNeal

Summary

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

6
6
years of professional experience

Work History

Cook

Longhorn Steakhouse
Orlando, FL
05.2022 - Current
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Credit Card Customer Service Representative

US Bank Service Center
Orlando, FL
10.2021 - 03.2022
  • Received inbound customer calls related to credit and accounts receivable.
  • Processed recurring automated payments and credit card payments.
  • Supported customers with invoices, statements and other basic questions.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Service Representative

Healthfirst
Orlando, FL
02.2019 - 08.2021
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Representative

DialAmerica
Orlando, FL
10.2016 - 04.2019
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Set up appointments with potential and current customers to promote new products and services.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Education

Certificate of Completion - Medical Assisting

Florida Career College
Orlando, FL
02.2021

High School Diploma -

Berkshire High School
05.2015

Skills

  • Institutional and batch cooking
  • Food spoilage prevention
  • Hospitality and service industry background
  • Hospitality service expertise
  • Order delivery practices
  • Food presentation talent
  • Performance improvement
  • Problem solving strength
  • Client Service
  • Systems and software programs
  • Account servicing
  • Customer Relations
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Upselling Products and Services
  • De-escalation Techniques
  • Verbal and Written Communication
  • Inbound and Outbound Calling
  • Microsoft Exchange
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Time Management
  • Multi-Line Phone Systems
  • Invoice Preparation and Processing

Additional Information

I am a very good asset to any company or field i work in. Im very organized sometimes to be a perfectionist and a very dependable person. I love to be able to learn new parts of the company to grow and expand my worth ethic, into one day becoming a business owner myself and to be able to use the skills i gained while working with a company.

Timeline

Cook

Longhorn Steakhouse
05.2022 - Current

Credit Card Customer Service Representative

US Bank Service Center
10.2021 - 03.2022

Customer Service Representative

Healthfirst
02.2019 - 08.2021

Representative

DialAmerica
10.2016 - 04.2019

Certificate of Completion - Medical Assisting

Florida Career College

High School Diploma -

Berkshire High School

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Tajiah McNeal