Tajiana Hood

• Responsible for the accurate input of all health, nutrition, and environmental health-related data and other data systems, including health information for Center-Base and Home-Base children, Nurse Service Tickets, Nutrition Summaries, Screening Results, Immunizations, Well Child Exams, Child Health Assessments, Nutrition Assessments, Post-Partum Screening Results, and Dental Home Verifications.
• Ensured accuracy of Weekly Meal Count calculations and USDA Enrollment documentation; entered meal count data into appropriate databases.
• Tracked all 45-day and 90-day health-related data for Center-Base and Home-Base children; compiled monthly reports and communicated with Home Visitors regarding missing or overdue health information.
• Entered all screening results (height/weight, vision, hearing, dental, HGB/HCT), including sick notes and incident reports.
• Conducted regular inventory of health, environmental health, and nutrition supplies; ordered and logged expenditures; prepared and delivered supplies for classrooms and Home Visitors.
• Maintained strict confidentiality of child health records, including filing, organizing, and copying sensitive documents.
• Supported the Health Services Manager with monthly and quarterly meetings and events, including preparing agendas, minutes, training logs, and parent communications.
• Prepared reports and documents for leadership, including Health & Safety Screeners, newsletters, health alerts, and daily mailbox communications.
• Supported Nurse & Nutritionist Consultants with program-wide screenings and projects, preparing consent forms, surveys, reminders, and meeting materials.
• Assisted kitchen staff as needed with meal coverage, deliveries, and environmental tasks.
• Processed and responded promptly to health and environmental service requests.
• Supported year-round health initiatives and special projects such as Children’s Dental Health Month, Women’s Healthy Heart Month, WIC Club, HSAC, Asthma Club, Eat Right Live Well, School Breakfast Week, National Nutrition Month, and Child Safety Month.

• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Maintained clean, safe, and well-organized patient environment.

• Supported inpatient units by managing patient records, updating charts, and ensuring real‑time accuracy in Epic and Cerner.
• Coordinated 50+ inpatient cases daily, facilitating communication between nurses, physicians, social workers, and support teams.
• Verified insurance eligibility and pre-authorizations, decreasing claim denials by 20% and reducing patient delays.
• Streamlined discharge planning documentation,
• Trained and provided ongoing oversight for two administrative staff members, offering guidance on documentation standards, workflow procedures, and communication protocols; served as a lead resource for operational questions.

• Handle customer inquiries regarding potential fraud and security-related issues on their accounts.
• Conduct caller authentication and verify flagged transactions to determine if they are fraudulent.
• Take incoming calls and make outbound calls to customers to resolve issues or gather information.
• Escalate risk and customer-impacting issues to management as needed.
• Mark fraudulent activity on accounts and assist customers with updating their information or cards.

(CDC Project)

• Served as the primary point of contact for the CDC COVID-19 testing hotline, resolving inquiries with accuracy and professionalism.
• Coordinated the dispatch of test kits and provided clear guidance to callers regarding testing procedures and next steps.
• Demonstrated strong problem-solving skills and consistently maintained high customer satisfaction ratings.

(VETERANS PROJECT)

• Provided front-line support by greeting and assisting veterans, answering calls, sorting mail, and monitoring sensitive security and financial transactions.
• Maintained strict confidentiality and accuracy while managing client records, legal documentation, and administrative workflows.
• Supported daily operations by managing inbound calls, scheduling appointments, and completing detailed data-entry tasks across multiple databases.
• Resolved 50+ cases per day, contributing to a 98% customer satisfaction score through efficient and empathetic service.

(HOUSING SPECIALIST)

• Reviewed New York State resident applications and supporting documentation for accuracy and compliance with program checklist requirements.
• Identified and documented missing or incorrect information by entering detailed case notes into the system to support timely verification and follow-up.

• Provided telephonic support to claimants, offering guidance and assistance with unemployment benefits applications and claims processing.
• Responded to a variety of inquiries, resolving issues related to claims, eligibility, and documentation requirements.
• Maintained confidential client information and ensured compliance with privacy regulations while handling sensitive data.
• Processed 100+ claims per week, ensuring timely and accurate benefits distribution.